Grocery Market Clerk Key Holder

**Grocery Market Clerk/Key Holder**

**Quest Outreach Society is looking for the newest member of our**

**Grocery Market Team. As a Market Clerk at Quest Outreach Society,**

**you will help serve Quest Client Communities and support Grocery**

**Market activities. If you’re a creative and driven individual, and carry a**

**passion for food security, then this is the job for you**

**About Quest**
Quest Outreach Society exists to disrupt the cycle of poverty through access to healthy and affordable food. By bridging the gap between food banks and traditional grocery stores, Quest provides a grocery experience based on principles of dignity, access, and sustainability. Quest believes in a grocery model that simultaneously supports community while reducing greenhouse gas emissions. A leader in redistribution, we work to actively redirect healthy, good food that would otherwise end up in the landfill and contribute to greenhouse gas emissions. Almost all of Quest’s food is donated by local food partners from across British Columbia and delivered across our five Lower Mainland markets at reduced cost to our client communities. Quest’s five grocery markets are located in Burnaby, Surrey, North
Vancouver, East Vancouver, and the Downtown Eastside.

**Responsibilities**:
1. Take care of our people.
2. Get the right product at the right time to our clients.
3. Create safe and beautiful spaces.
4. Recognize our supporters.
5. Be recognized as leading experts in food security.

**Reporting to the Market Manager, the Market Clerk is responsible for**:
**Key Holder role**:

- Responsible for opening and closing duties of the Market location
- Responsible for recording day end totals and bank deposits
- Ensure employees work safely

**Customer service**:

- Greet and welcome all Quest clients
- Facilitate client shopping: explain, show, demonstrate, assist
- Suggest products, point out specials, bring attention to promotions and sales

**Financial transactions**:

- Tally shopper totals, receive money, and make accurate change
- Complete documentation, give receipts, and provide documentation for payment
- Understand Quest policies and procedures for each type of payment the Market accepts
- Submit daily transaction, money, and documentation

**Preparation and cleanliness of Grocery Market**:

- Ensure Market is free of packaging, boxes, pallets etc.
- Ensure the produce, bread, freezer, fridge and shelf displays are full and clean
- Ensure the Market is swept, mopped and clear of debris
- Ensure the shopping baskets, bags and other items are available
- Ensure the area is free of pests, reporting any evidence of activity to the Market Manager

**Creating and maintaining the food display**:

- Sort and refresh the produce display daily
- Arrange and maintain the shelf display
- Create presentation and promotional displays as directed

**Maintaining the stock and display stock levels**:

- Arrange the stock in visually appealing, functional, and accessible ways
- Maintain and refresh the display stock levels as required

**Maintain current pricing and signage**:

- Ensure Quest pricing is followed according to what the Market Manager has instructed
- Maintain signage
- Create new signage as required

**Other Tasks/Assignments**:

- Willing to undertake special projects as required

**Required Skills and experience**:

- Understanding of Quest’s grocery model
- A team player with excellent interpersonal skills and an ability to interact effectively with the general public
- Able to take direction and initiative
- Excellent time management skills with analytical and decision making abilities
- Able to lift 25 lbs. repeatedly

**The following skills are not required, but would be a big benefit**:

- Post-secondary education or training that supports the skills and expertise required
- Previous experience in the grocery or retail sector

**Compensation & Commitment**

This position is based at any of our Greater Vancouver Grocery Markets located in Burnaby, Surrey,
North Vancouver, East Vancouver, and the Downtown Eastside.

Our hourly offering is $16.20 per hour.

**To apply**:

- Your cover letter, in approximately 200 words, describing your experience and interest in working with Quest
- Your resume
- Your reference letter or references including contact information

If there are any accommodations that we can provide to make our hiring process more accessible for you, or if you have any ideas for improving our hiring process, please reach out to us at directly. We'd be happy to do our best to set you up for success.

**Application deadline: Ongoing**

**Thank you for your interest in working with Quest**

**Job Types**: Full-time, Permanent

**Salary**: $17.00 per hour

**Benefits**:

- Dental care
- Vision care

Day range:

- Monday to Friday
- Weekend availability

Shift:

- 8 hour shift

Work setting:

- Grocery store

**Experience**:

- sales: 1 year (preferred)
- Customer service: 1 year (preferred)

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