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Major Accounts Coordinator

2 weeks ago

Dieppe, Canada Midland Transport Full time

**MAJOR ACCOUNTS COORDINATOR**

**Midland Transport Limited has become a leader in the transportation industry by providing superior quality service to our customers. Our services include LTL, T/L, Courier Services, and Third Party Logistics/ Brokerage which provide the convenience of one-stop shipping.**

**The Opportunity**

In this role, you will be the single point of contact for managing an assigned strategic customer portfolio. You will also provide exceptional customer experience and take ownership for effectively monitoring and managing your portfolio. In addition, you will collaborate with process partners in attracting and retaining clients.

**The Best Fit**:

- Grade 12: required / Post-secondary education: asset
- 2-5 years of call centre experience in a fast-paced environment
- Knowledge of the transportation industry (asset)
- Excellent communication and problem-solving skills
- Passionate & proactive in identifying opportunities to enhance value for our clients
- Work cross-functionally & efficiently with internal and external customers
- Able to take the lead and drive resolution when issues arise
- Well versed in Microsoft Office
- Bilingual
- fluent in both English & French

**Key Responsibilities**:
In this role, you will:

- Take ownership of your key accounts/portfolio, ensuring exceptional customer experience and expectations are met
- Run daily/weekly or period-end reports
- Proactively review/monitor assigned portfolio to prevent issues
- Coordinate special movement of freight
- Identify areas of improvement
- Assist with overflow in the call centre as requested

To learn more about our products and services, click here.
- Midland Transport Limited is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees._