Weekend Night Auditor

7 days ago

Oshawa, Canada Holiday Inn Express Full time

**Duties**:

- Greet and check-in guests, ensuring a positive and welcoming experience
- Handle guest inquiries and provide information about hotel amenities, services, and local attractions
- Operate phone systems to answer incoming calls and transfer to appropriate departments
- Process guest payments and maintain accurate records
- Perform night audit procedures, including reconciling daily transactions and preparing reports
- Monitor security cameras and ensure the safety and security of guests and the property
- Assist with resolving guest complaints or issues in a professional and timely manner

Qualifications:

- Previous experience in a customer service role, preferably in a hotel or hospitality setting
- Strong communication skills, both verbal and written
- Excellent customer service skills with the ability to handle difficult situations with professionalism and empathy
- Proficient in using phone systems and basic computer software
- Detail-oriented with strong organizational skills
- Ability to work independently and handle multiple tasks simultaneously
- Flexibility to work night shifts, including weekends and holidays

Please note that this is not an exhaustive list of duties and qualifications. The Night Auditor will be expected to perform other related duties as assigned by management.

If you are passionate about providing exceptional guest service and have the qualifications listed above, we would love to hear from you. Please submit your resume along with a cover letter highlighting your relevant experience.

**Job Type**: Part-time

Pay: From $17.55 per hour

Schedule:

- 8 hour shift
- Evening shift
- Night shift

Ability to commute/relocate:

- Oshawa, ON L1G 4S3: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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