Accounts Receivable Clerk

1 week ago

Etobicoke, Canada Red Label Vacations Full time

**Position**:Bilingual Accounts Receivable Coordinator

**Status**:Full Time

**Department**:Finance

**Reports to**:Senior Manager, Accounting

**The Opportunity**

You will be responsible for responding to French and English Accounts Receivable inquiries in a timely and professional manner. Handle pre/post call follow-up to ensure that requests are fulfilled.

**How You Will Be Spending Your Time**

**Respond and resolve accounts receivable inquiries using various systems for TravelBrands Inc.**
- Reply to direct booking and travel agent inquiries in a professional and courteous manner to ensure passenger/agent has a full understanding of booking terms and conditions.
- Respond to inquiries regarding customer invoices and statements and provide documentation to support and explain the invoice/statements.
- Communicate complex ideas in a manner that can be easily understood by travel agents and direct bookers.
- Clarify details including commission levels, insurance rates, fares and taxes.
- Investigate problematic credit card charges, cash and/or cheque payments - refund credit cards, stop payments, transfer payments or request refunds/commissions.
- Provide the agents with cheque backup for their electronic funds transfer.
- Assist insurance companies in settling claims by providing payment and refund information from client files.
- Advise agents of cancellation policy and explain penalty fees.
- Liaise with Sales/Customer Service departments to resolve travel agents/direct booker issues.

**Monitor assigned accounts receivable report and execute appropriate procedures in order to secure payment for client files.**
- Generate pre-departure collection report
- Collect payment utilizing the collection technique appropriate to the age of report.
- Investigate and follow up on pre-departure/post-departure payment discrepancies found on the report and put on commission hold if the agency proves to be problematic.
- Determine and implement the best course of action to rectify the problem, maximize revenues and maintain client relationships adhering to company policies/procedures.
- Exercise appropriate discretion to determine when to escalate difficult files.
- **All other duties as assigned by management.**_

**The Skills, Experience and Requirements You Need to be Successful**
- High school education, experience in the travel industry an asset
- 1-3 years’ experience in accounting or relevant work experience
- Fluently bilingual -Strong written and verbal communication skills in French and English
- Effective organizational skills with the ability to multi-task and prioritize under pressure
- Computer skills - experience with Word and Excel
- Analytical, detail oriented and strong problem solving skills

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Wellness program
- Work from home

Schedule:

- 8 hour shift

Application question(s):

- Are you Fluent in English
- Are you Fluent in French

**Experience**:

- Accounts receivable: 1 year (preferred)
- Travel and Tourism: 1 year (preferred)

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