Restaurant Server

2 weeks ago

Gloucester, Canada BONA HOSPITALITY Full time

**Scope & General Purpose**:
**Credentials required**
- Food Handlers Certificate, Smart Serve.
- Must be of legal age to mix and serve alcoholic beverages
- Experience: 1 month to 1 year.

**Food and Beverage Serving Skills**:

- Serve food and beverages,
- General plate service
- Present bills to customers and accept payment in cash, credit or debit cards, room billings or vouchers
- Describe menu items including daily specials for customers. Advise on menu selections
- Wine and Stewarding/Serving Skills: Describe and advise on wine selection; present, open, pour and serve wine in appropriate wine glassware.
- Maintain a clean working environment
- Wash and put away glassware
- Determine levels of guests alcohol consumption and make appropriate calls, document any issues with guests
- Opens or closes dining room (and bar depending on scheduled shift)
- Insuring proper stock levels.
- Cleaning of glass washer and ensuring proper chemicals are utilized, PH testing as needed

**Additional Skills**:

- Suggestive selling and upselling
- Ensure all orders are taken and ordered correctly
- Be alert and attentive to all guest requests
- Staying up to date on current menu selections
- Aware of the kitchen running low on items and communicate to all staff
- Properly open pour and serve wine at the table
- Customer service oriented;
- Address customers complaints or concerns;
- Assist customers with special needs;
- Enforce provincial/territorial liquor legislation and regulations;
- Balance cash and record sales;
- Clear and clean tables, trays and chairs;
- Load bus pans and trays; Set tables;
- Replenish condiments and other supplies at tables and serving areas; Replace linen.
- Essential Skills: Reading text;
- Document use; Numeracy; Writing; Communication; Working with others; Problem solving; Decision making; Critical thinking; Job task planning and organizing; Significant use of memory; Finding information; Computer use; Continuous learning.
- Have knowledge of hotel fire and safety procedures.
- Maintain a high level of customer service at all times.
- Handle guest enquiries.

**Bona Hospitality** is an equal opportunity employer and is committed to providing equal employment opportunities to all individuals without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status, disability, or any other characteristic protected by applicable legislation.

We celebrate diversity and are dedicated to creating an inclusive work environment where everyone feels valued, respected, and empowered to contribute to our mission.

BonaHiring

**Job Types**: Full-time, Permanent

Pay: $17.92 per hour

**Benefits**:

- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Vision care
- Wellness program

**Experience**:

- serving: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Smart Serve (required)
- Food Handler Certification (required)

Work Location: In person

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