Regional District Manager

Position: Regional District Manager - Greater Vancouver Area

Reports To: VP, Client Solutions

Status: Full-Time

**Position Overview**

The Regional District Manager role is responsible for overseeing Project Management teams at one or more locations within a specific region along with project support staff and Canstar’s Call Centre. This role is accountable for all project performance including revenue, profitability, KPIs, client relations, safety, employee engagement and culture.

Reporting to the VP, Client Solutions, this position will work closely with other areas of the business including accounting, estimation, safety, HR, IT, and field operations, to ensure claims are running smoothly and the teams are set up for success. The ability to effectively communicate, drive company strategy, exemplify company values, be a change champion and lead teams from a safety-first mindset are all critical requirements of this role.

**Duties and Responsibilities**:

- Business Development _
- Support new and existing clients, based on project management specialties.
- Collaborate with sales department on generating new leads through relationships with adjusters, property managers, commercial and institutional prospects.
- Deliver exceptional customer service to insurance stakeholders. Oversee and support effective communication for all Canstar’s customers.
- Work with appropriate resources to ensure that invoices are paid in a timely manner while maintaining profitability.
- Branch Operations _
- Manage the overall performance and engagement of the branch(es). Resolve or assign any facility responsibilities to ensure branch is effectively operating
- Liaison with HR on recruiting, building, and nurturing a team of project management related staff. Provide training, development and oversee on-boarding for new team members.
- Exemplify the company values: integrity, pride, our team, respect, and dependability.
- Collaborate with operational department managers as it pertains to their team members within the branches.
- Review financial dashboard daily, manage department/branch budgets, P&L and be accountable for branch results.
- Meet with Project Managers and Project Coordinators once per month to support team building, address field, team, and administrative issues.
- Support training and development for project team members, for both technical and soft skills.
- Create an environment that fosters teamwork, collaboration, respect and celebrates successes.
- Overall accountability for Canstar’s Call Centre to ensure KPIs and client expectations are met
- Project Management _
- Attend claims, inspect progress, and work quality throughout the project lifespan.
- Support project management teams with scoping, sketching, estimating, job costing, coordinating of resources, communicating and warranty issues with insured and adjusters.
- Consult with appropriate departments and sub-trades to ensure that work is completed on time, on budget and meets company and Insurance quality standards.
- Work closely with project managers and site supervisors to ensure deadlines and expectations are being met. Conduct spot checks on estimated revenue/target completions.
- Provide resource support and expertise on large loss claims.
- Contact customers with service/workmanship issues and address and resolve service delivery failure and work deficiencies.
- Complete regular Work in Progress (WIP) meetings with project teams to ensure billing and job completion is meeting or exceeding expectations.
- Review open work order reports monthly to ensure jobs are moving along in a timely and efficient manner.
- Review performance data to ensure industry KPI targets are achieved.
- Coach and mentor direct reports regarding performance, KPIs, and career development

***_Health and Safety_
- Ensure that self and others adhere to Canstar’s health and safety practices and procedures
- Ensure sites are organized and protocols are being adhered to so that team members are performing work safely and efficiently
- Understand safety policies and protocols
- Ensure that self and others on site are wearing all required PPE, when required

***Qualifications
- Education and Experience_
- 5+ years’ experience with disaster restoration contracting and structural repair.
- 5+ years’ experience successfully leading, developing, and motivating a team.
- 2+ years’ experience with project management.
- An understanding of insurance claims and property management as they relate to restoration.
- Experience running a branch, office or independent facility is considered an asset.
- _Knowledge, Skills, and Abilities _
- Must have a thorough understanding of restoration protocols and insurance claims process.
- Exceptional communication and interpersonal skills.
- Intermediate knowledge of financials (sales, cost control, margins, P&L).
- Must be able to drive and have a valid license.
- Innovative and solution orientated. Willingness to step in and sup