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Requisition ID: 211158 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Purpose** Contributes to the overall success of the Income department of Scotia Dealer Advantage in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. **Accountabilities**: - Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. - Contributes to loan growth and profitability by: - Verifying income details and documentation from Dealers and determining customer affordability according to established guidelines; - Reporting and escalating any unusual occurrences or fraudulent activities in the verbal and written employment status and income verification process per established procedures; - Referring exception income situations to the Senior Income Analyst, Manager, or GRM ACE, as required for review and resolution. - Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. - Actively pursues effective and efficient operations of their respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct. - Champions a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team. **Education & Experience**: - Previous experience in a customer service capacity utilizing the telephone as the primary means of communication is preferred. - Previous experience in verifying the accuracy of contracts combined with the analysis of income and income sources is preferred. - Knowledge of Microsoft operating systems including Word, Excel, Outlook and the Internet. **Working Conditions**: - Work in a standard office-based environment; non-standard hours do occur sometimes. Hours of operation are 8 a.m. to 8 p.m. Monday to Saturday - you will be scheduled within these times. Location(s): Canada : Quebec : Anjou || Canada : Quebec : Montreal Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
