Program Assistant

VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: _“Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home.”_ Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our team members manage their own schedules in the community and they say, “_The freedom and flexibility can’t be beat._” Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs. Team members tell us _“I love the inclusive culture. I feel welcome and at home.”_ _View more comments from VHA clients and their family members_._

**We are seeking**:
**Program Assistant - Canada Summer Jobs**

**Full-Time Contract position - 8 Weeks (35h/week)**

**What will be your role?**

To provide program support and coordination to all programs operating in Community Support Program unit such as administrative, planning and scheduling assistance during absences or high-volume situations. To perform all intake functions: receive, assess, and process all requests for service from potential clients and referral sources, provide referral and information regarding the criteria for service, the range of services offered and referral services to other community services, provide and participate in outreach activates. Participate in VHA’s services and quality initiatives. All activities are conducted within the policies, procedures, and standards of confidentiality of VHA.

**What makes VHA’s compensation unique?**
- VHA is a leading learning organization so we can provide you with comprehensive orientation and training at the start and throughout your career
- Mentorship and peer support
- Career development opportunities
- Employee and family assistance program
- Wellness resources
- Perks & discounts
- Staff & service provider events

**Desired Qualifications**:

- Social Service Worker Diploma or relevant degree
- Knowledge of Community resources and Community Health Care Sector
- Knowledge of Mental Health and Addictions
- Excellent problem-solving skills, solution-focus approach and crisis intervention
- Ability to handle a high volume of telephone intake calls and inquiries
- Excellent telephone skills—the ability to interact professionally with callers
- Knowledge of Microsoft Office and the use of scheduling programs
- Excellent keyboarding skills and accurate data entry skills
- Speed and accuracy in computer inputting (50 wpm)
- Excellent verbal, written and interpersonal communication skills
- Demonstrate efforts to continuously develop and upgrade skills
- Strong organizational skills with attention to detail and the ability to prioritize
- Knowledge of the city (GTA) and TTC routes
- A valid Ontario Driver’s License and the use of a car an asset

**As this role is being funded by the Canada Summer Jobs program, the following are eligibility requirements**:

- You are between 15 and 30 years of age at the start of the employment
- You are a Canadian citizen or permanent resident or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act (foreign students are not eligible)
- You are legally entitled to work in Canada in accordance with relevant provincial/territorial legislation and regulations
- You have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations

**Accommodation and VHA’s commitment to DEI**

At VHA Home HealthCare (VHA), we passionately strive to uphold our commitments to being an Equal Opportunity Employer. We champion inclusion and diversity in all parts of our organization and are strong believers that a diverse workforce is key to the ongoing and future success of VHA. We aim to review all applicants with fair and unbiased recruitment practices where opportunities are presented based on merits, skills, and experience. VHA is committed to providing reasonable accommodation and our services are accessible and sensitive to the needs of diverse groups. If you require any accommodation, please let us know in advance as we are happy to comply.

VHA is accredited with Exemplary Standing by Accreditation Canada; an RNAO Best Practice Spotlight Organization designate; and a founding member agency of United Way Greater Toronto.

**In every role and at every level, we lead with purpose, build bonds that matter, and we’re passionate about providing spectacular care.