Case Manager

Job Description

**We are looking for**: full-time permanent Case Manager, Holocaust Survivor Services

**Hours of Work**: 34 hours per week. This is a hybrid work from home position.

**Salary**: Commensurate with experience

**Reports to**: Manager, Client Services

**Responsibilities**:
Applications

Assessments
- Conduct initial and follow up in-home assessments for clients in the program
- Complete all correlating assessment forms, subsidiarity forms, case notes, careplans, etc.
- Determine frequency of reassessment required based on client need
- Complete reassessments as requested in order to increase client services
- At minimum reassess each client once annually

Case Management
- Create care plans in collaboration with the client and caregivers
- Respond to client calls and inquiries regarding services
- Assist clients to secure both internal and external resources and services required
- Provide counseling and informal support as required
- Assist clients to navigate the healthcare system and provide support through transitions
- Ensure the client record is kept up to date in accordance with college and agency guidelines

Education
- Plan and implement support groups for clients and caregivers
- Assist in planning and implementation of education for internal staff and external stakeholders as required
- Participate in external training relevant to the department

Health and Safety Management
- Responsible for identifying health and safety concerns and injury reporting
- Participate in health and safety processes and procedures
- Participate in maintaining a safe workplace environment
- Participate in all health and safety training initiatives

**Qualifications**:

- A degree in social work, nursing or other allied health and registered in good standing with relevant college
- Minimum of 1-3 years of clinical experience is required. Clinical experience in community care, home care, or case management experience is preferred
- Must have experience working with a geriatric population, Holocaust Survivors and/or survivors of trauma
- A strong knowledge of community health providers and home care options and other local services is required
- Understanding of and commitment to the Social Determinants of Health and the ability to coordinate efforts of an interdisciplinary team to contribute to client wellbeing
- Must be able to work well independently and within a dynamic team
- Excellent organizational, communication (verbal and written), computer literacy, and interpersonal skills.
- Strong advocacy skills and a patient-centered focus, strong decision making, problem recognition, problem solving skills, negotiation and conflict resolution skills
- Ability to perform routine work independently
- Computer proficiency including a thorough knowledge of MS Word and Excel computer software
- Proficient in English as well as one or more of the following: Russian, Hebrew, Yiddish, Polish, Hungarian is an asset
- Must be willing to travel. This position will require a valid driver’s license and vehicle.

Circle of Care requires that all employees, students and volunteers provide proof of full COVID-19 vaccination upon hire.

Additional information

Circle of Care is committed to fostering an inclusive, accessible environment, where all employees, volunteers and clients feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and creating an environment where every employee has the opportunity to reach their potential.

Circle of Care is a scent free environment. All employees, volunteers and visitors are expected to refrain from wearing or using scented products while visiting our office or working in the client’s home.

We are committed to an environment that is barrier free. If you require accommodation, please inform us in advance.

We thank you for your interest in Circle of Care. Only applicants who are selected for an interview will be contacted.

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