Customer Service Specialist

**We are Hiring**

We are looking for a reliable, detail-oriented Customer Service Specialists to join our team

**Location**:169 Lowson Crescent, Winnipeg, MB

**Hours**: Monday - Thursday 9:00 am - 5:30 pm & Friday 8am - 4:30pm
- **Who are we?**_

We are a warehousing and transfer company that brings pride and excellence to the market every day. We bring innovation that’s authentic and measurable as well as bringing leadership to community priorities in equal unison with our corporate priorities. We recognize our core strength is ingenuity, which is a human resource that renews through encouragement and development. We are twenty-first century accomplishment leaders; inside, safety side and market side.

ISO 9001:2015 certified; Future Transfer is an essential network of specialist services for an agriculture sector with sophisticated challenges. Strategic national warehousing, next level logistics, tolerance specific custom formulation, packaging, transloading, and a fully inclusive company-wide think-tank of empowered solution achievers.

Future Transfer is a growing story; join us and tell your part.
- **Why work for us?**_
- Competitive wages
- Premium health benefits
- Premium RRSP & matched contributions plan
- Employee Assistance Program
- Company supplied uniforms, PPE & safety shoes
- Short term disability and long-term disability
- Continued growth and development of our people & our business
- **Job Duties**:_
- Build and maintain strong, effective relationships with customers
- Answer and direct incoming phone calls, ensuring prompt and courteous responses.
- Accurately input production data, transfers, and bulk receipts into required systems and customer-specific spreadsheets.
- Process customer orders, address inquiries, and provide timely resolution to service-related issues.
- Assist in managing warehouse inventory based on customer demand and product flow.
- Ensure the accuracy of data and records through consistent daily, weekly, and monthly reporting.
- Perform general clerical tasks, including organizing and filing documents.
- Investigate and help resolve discrepancies related to inventory, deliveries, and customer orders.
- Maintain up-to-date, organized customer files.
- Create Bills of Lading and prepare all necessary shipping and documentation materials.
- Support warehouse operations and logistics when required.
- Provide appropriate and timely paperwork to customers.
- Perform other duties as assigned to support the department and organizational goals.
- **Required Knowledge**_**:

- 3-5 years of relevant experience in manufacturing, industrial customer service, shipping, or receiving roles is required.
- Proficient in Microsoft Office (Excel, Word, Outlook) and capable of working within various computer systems.
- Strong attention to detail with a commitment to accuracy.
- Proven ability to multitask and prioritize effectively in a fast-paced, deadline-driven environment.
- Excellent verbal and written communication skills for interacting with customers and colleagues at all levels.
- Ability to work independently and collaboratively within a team.
- Comfortable using standard office equipment and technology.
- Positive team attitude and strong work ethic
- **Working Conditions**:_
- Manual dexterity required for operating a computer and standard office equipment.
- Overtime may be required during peak periods.
- Primarily a desk-based role involving long periods of sitting; some standing and light physical activity.
- May require time spent in warehouse environments to resolve issues; exposure to varying temperatures and noise levels is possible.

Safety is our priority, both the starting point and foundation for all aspects of our business operations. Safe transport and storage of products, safe operational practices and safe working conditions enable us to protect our employees, customers, suppliers, and the environment.

We thank you for your interest in careers at Future Transfer.

**Job Types**: Full-time, Permanent

Pay: From $22.50 per hour

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
- Vision care

**Experience**:

- customer service: 3 years (preferred)

**Location**:

- Winnipeg, MB R3P 1A6 (required)

Work Location: In person