Auto Body Appraiser/ Administrative Support

1 week ago

Ottawa, Canada Jim Keay Ford Lincoln Sales Ltd. Full time

Jim Keay Ford Lincoln is a family owned automotive dealership that has been in business in the Ottawa market for over 35 years. If you want to be a part of the fastest growing collision repair brands in North America, come and join our winning team

We are looking for an Auto Body Appraiser and Administrative Support in our Body Shop Department. The Collision Appraiser/ Admin Support is responsible for providing repair cost estimates to Body Shop customers in a friendly and accurate manner. The Collision Appraiser acts as a liaison between the customer and the insurance company to allow for smooth coordination and a positive relationship between parties. The Collision Appraiser collaborates with client experience personnel to ensure exceptional follow-up and service.

**What we’re looking for**:

- Accurately analyzes vehicle damages to provide repair costs estimates
- Greets customers in a friendly and courteous manner
- Manage customer intake and relationships
- Upholds pleasant and professional phone conduct
- Provides customers with personalized service
- Manages workflow scheduling
- Ensures monthly sales goals and quotas are met
- Provides quality control
- Responds to all written and verbal inquiries in a quick and professional manner
- Coordinates and negotiates with insurance companies to allow for a smooth and fair repair process for the customer
- Manages and maintains operating and estimating systems
- Performs pre and post scans
- Tracks job performance in collaboration with Production and Parts Manager to optimize profitability
- Follows all health and safety policies and procedures and stays up-to-date on all training
- Keeps Body Shop Manager informed of all current and foreseeable problems involving repairs, customers and equipment
- Organizes and completes collision paperwork in a timely fashion

**What we offer**:

- Positive and friendly working environment
- Honesty and integrity
- Advancement opportunities

**Requirements**:
**Specific Skills**
- Excellent interpersonal skills with a positive and engaging attitude
- Excellent phone etiquette
- Superior customer service skills including listening and the ability to impact and influence others
- Organized with an eye for detail and the ability to document customer needs
- Flexible and open to change
- Takes initiative to tackle special tasks when needed
- Ability to manage customer complaints and to solve difficult or complex problems
- Results-oriented and accountable for work activities
- Proficient in Word, Excel, Outlook and Gmail

**Education & Experience**
- High School Diploma or College Automotive Body Repair Diploma or equivalent
- Minimum 1 year experience as a Collision Appraiser required

**Job Types**: Full-time, Permanent

**Salary**: $55,000.00-$58,000.00 per year

**Benefits**:

- Company events
- Employee assistance program
- Extended health care
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Youville, QC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- collision appraisal: 1 year (required)
- Customer service: 1 year (preferred)

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