Guest Service Agent

2 weeks ago

Goffs, Canada HFX Airport Hotel Full time

**Job Overview**

**Responsibilities**
- Greet and welcome guests upon arrival, ensuring a warm and friendly atmosphere.
- Manage the front desk operations, including check-in and check-out procedures.
- Respond promptly to guest inquiries and requests via phone systems and in-person interactions.
- Provide information about hotel services, local attractions, and amenities to enhance guest experiences.
- Handle reservations, cancellations, and modifications efficiently while maintaining accurate records.
- Address guest complaints or concerns with empathy and resolve issues to ensure satisfaction.
- Maintain cleanliness and organization of the front desk area and lobby.
- Collaborate with other hotel departments to ensure seamless guest services.

**Qualifications**
- Previous experience in customer service or hospitality is preferred.
- Bilingual or multilingual skills are highly desirable to accommodate diverse guests.
- Proficiency in phone etiquette and handling phone systems effectively.
- Strong communication skills, both verbal and written, with an emphasis on professionalism.
- Ability to work flexible hours, including weekends and holidays as needed.
- A friendly demeanor with a commitment to providing excellent guest services.

Join our team as a Guest Service Agent where your contributions will help create memorable experiences for our guests

**Job Types**: Full-time, Part-time, Permanent

Pay: $16.55 per hour

Expected hours: 24 - 40 per week

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed

Work Location: In person

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