Continuous Improvement Administrator

Under the general direction of the Manager, Strategic Initiatives and Project Development, the Continuous Improvement Administrator is a key member of the Office of the Director team, assuming a lead role in process improvement activities and strategic Departmental initiatives.

This position is responsible for the overall leadership and management of the Department’s Process Improvement Specialists, as well as for the planning, implementation, and evaluation of continuous improvement activities. This position provides leadership and consultation towards process improvement efforts across the Department. The Administrator works with operational and support divisions to plan, lead, manage, and support large, complex, multidisciplinary, and high-profile departmental projects, and process improvement and change initiatives. They will also identify opportunities to continually improve the efficiency and effectiveness of Planning, Property and Development Department (PPD) services.

The Administrator also functions as a primary point of contact into the Department for City staff, the development industry and key stakeholders related to PPD services, development, and city-building initiatives. They also fulfill a key role in supporting strategic departmental initiatives, including the research and development of policy recommendations to Council.

The incumbent will develop and maintain strong working relationships with public and private agencies, industry, City staff and elected officials in order to plan and continuously improve Department services and programs. They will also work closely both within PPD and with other departments as required to determine the impact on operations of corporate policy, legislative changes, or other strategic initiatives. They will research, plan, and coordinate strategies and opportunities which support the Department’s mandate. Initiatives undertaken by the Administrator are often high profile and require a strong understanding of policy, strategies and legislation impacting the Department.

**As the Continuous Improvement Administrator, you will**:

- Advance continuous improvement within the Department.
- Support policy development and program and service delivery.
- Function as the primary point of contact for industry into the Department.
- Function as a key member of the Strategic Initiatives and Project Development Branch leadership team.

**Your education and qualifications include**:

- Post-secondary education in related discipline (Commerce, Business or Public Administration) or equivalent combination of education, training and experience will be considered.
- Project Management Professional (PMP) designation.
- Process improvement training (e.g., Six Sigma, LEAN, etc.).
- Change management training or certification (e.g., ADKAR) is considered an asset.
- Five (5) years’ experience in leading process improvement initiatives, including management of large or complex projects.
- Experience identifying opportunities for new processes or process improvements, and implementing process change within a team or organization.
- Experience in and understanding of Process Improvement techniques (e.g., Six Sigma, LEAN, etc.)
- Experience writing reports, briefing notes, project charters, research documents, including recommendations for senior staff or elected officials.
- Experience preparing and delivering presentations.
- Experience in researching, developing, analyzing and evaluating complex legislation, policies, procedures, programs, systems, and/or processes.
- Experience leading a team of professionals.
- Excellent interpersonal skills with the ability to establish and maintain effective, collaborative working relationships with all levels of internal and external stakeholders in a political and public management environment.
- Excellent organizational skills with the ability to work in a fast paced, deadline driven environment with changing priorities.
- Excellent verbal communication and facilitation skills.
- Strong problem-solving and decision-making skills.
- Ability to leverage technology in a strategic manner that enhances the department’s and organization’s goals, efficiency, and effectiveness.
- Advanced proficiency in using MS Office Products (Work, Excel, PowerPoint, Outlook).
- Knowledge of the AMANDA permit tracking system an asset.

**Conditions of employment**: