Call Taker/prise D'appels

**Job Title**: Call Taker
**Job Location**:Montreal, QC
**Position Type**:Full-Time
**Shift Hours**:Monday - Friday, 8:30am to 5:00pm
**Compensation: $19.78/hr**

**Who we are**:
Fastfrate Group has been providing industry-leading transportation services for more than 50 years. From what started as an LTL over-the-road and intermodal carrier, Fastfrate has grown into a diverse group comprised of multiple companies operating across Canada. This evolution allows us to offer customers a full suite of asset-based transportation, including over-the-road, cross-border, intermodal LTL and TL, drayage and transload, warehousing, distribution, logistics services and final mile.

**What’s in it for you**:

- A continuous improvement environment where all ideas are explored
- Engaged coaches and mentors who will provide guidance
- Friendly team atmosphere
- Competitive and comprehensive total rewards package including group health and dental benefits and company sponsored retirement savings plan

**The Opportunity**:
As a key member of our operations team, the Call Taker plays a vital role in supporting daily dispatch functions and ensuring seamless communication between customers, drivers, and Customer Service Representatives. Using the TMW system, you’ll handle computerized dispatch tasks and respond to a variety of inquiries, offering timely and effective solutions with professionalism and care.
In this fast-paced, unionized environment, your strong communication skills, keen attention to detail, and ability to work independently will be essential. You'll juggle multiple priorities with ease and contribute to an atmosphere where continuous improvement is embraced, and every team member’s input matters.

If you thrive under pressure, excel at problem solving, and enjoy working in the transportation, warehousing, or logistics industry, this opportunity could be the perfect fit for you.
- Computerized dispatch within TMW system
- Respond and provide solutions to both customer and driver questions & concerns
- Ensure clear communication with CSRs
- Good computer skills and software experience including TMW
- Great communication skills, both verbally and written
- Works well under pressure in a fast-paced environment
- Effective at problem solving and multitasking
- Works well independently and with little supervision
- Previous customer service work experience within a warehousing, logistics, or transportation industry, an asset
- High attention to detail

**Other Tasks**
- Performs other duties as required.

**What you need to be successful in the role**:

- Must be bilingual, fluent in both French and English
- Good computer skills and software experience including TMW
- Great communication skills, both verbally and written
- Works well under pressure in a fast-paced environment
- Effective at problem solving and multitasking
- Works well independently and with little supervision
- Previous customer service work experience within a warehousing, logistics, or transportation industry, an asset
- High attention to detail
- Superior communication skills
- Ability to manage competing priorities and adhere to strict deadlines

**How To Apply**:
If you are looking to join an industry-leading transportation company, the role of **Call Taker** may be right for you.

**Titre du poste**: Prise d'appels
**Lieu de travail**: Montréal (QC)
**Type de poste**: Temps plein
**Horaire**: Du lundi au vendredi, de 8 h 30 à 17 h 00
**Rémunération**: 19,78 $/h

**Qui nous sommes**:
Le Groupe Fastfrate offre des services de transport de pointe depuis plus de 50 ans. À ses débuts, l’entreprise offrait des services de transport intermodal et routier de type LTL. Depuis, Fastfrate est devenu un groupe diversifié composé de plusieurs compagnies opérant à travers le Canada. Cette évolution nous permet de proposer à nos clients une gamme complète de services de transport avec actifs, incluant le transport routier, transfrontalier, intermodal LTL et TL, le drayage, le transbordement, l’entreposage, la distribution, la logistique et la livraison du dernier kilomètre.

**Ce que nous vous offrons**:

- Un environnement axé sur l’amélioration continue où toutes les idées sont les bienvenues
- Des coachs et mentors engagés qui vous guideront dans votre développement
- Une ambiance d’équipe conviviale
- Un programme de rémunération concurrentiel et complet incluant des avantages collectifs en santé et dentaires, ainsi qu’un régime d’épargne-retraite parrainé par l’entreprise

**L’opportunité**:
En tant que membre clé de notre équipe des opérations, la personne à la prise d'appels joue un rôle essentiel dans le soutien des fonctions quotidiennes de répartition et assure une communication fluide entre les clients, les chauffeurs et les représentants du service à la clientèle.
Grâce au système TMW, vous gérerez des tâches informatisées liées à la répartition et répondrez à diverses demandes, en fournissant des solutions efficaces et professionnelles.
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