Customer Service Technical Specialist

4 days ago

SaintLaurent, Canada Smiths Group Full time

Location: North America, Canada, Saint Laurent- Ref: JOHNCRANENA01336- Division: John Crane- Job Function: Customer Service**Job Description**:
The Customer Service Technical Specialist will assist John Crane Canada customers with all aspects of purchases and repairs of Mechanical Seals.

This is a direct-hire position with a worldwide company that provides an excellent benefit and pension plan.

You will be working closely with every department and positioning yourself for growth with John Crane This is a great entry-level role leading into a career in sales, operations, engineering, or many other Canadian and global roles.

**This role is located at 3545 Thimens, Montreal,**

(Service a La Clientele/Customer Service)

Duties & Responsibilities

**SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO**:

- Initiates and enters orders by interpreting customer requirements and drawings to compile bill of materials.
- Coordinates with the Engineering, Purchasing, Assembly, Manufacturing and Invoicing departments to discuss customer orders and requirements.
- Responsible for complete order management to ensure delivery commitments are met and to take appropriate action in the event of a delivery delay.
- Identifies returned materials and assists walk-in customers as required.
- Maintains reference files of procedures, products lists, special pricing, quotes and other relevant data.
- Performs other duties as required.

Diversity & Inclusion

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

The Individual

**Education/Training**: Mechanical Technologist/Technician College or High School Diploma

**Experience**: 3 to 5 years of customer service-related experience in a manufacturing setting

**Knowledge/Skills**:

- Ability to read detailed drawings and utilize measuring instruments
- Must have effective written and verbal communication skills
- Computer skills including Microsoft Office
- Must be able to read, write, speak, and understand French and English.

**Supervises**: This position has no supervisory responsibilities

**PHYSICAL/MENTAL REQUIREMENTS**:

- Must be self-motivated, work independently yet still be team orientated
- Customer/Client focus
- Able to analyze, and resolve situation as needed
- Able to deal with different level of personalities/stakeholders
- Must be able to simultaneously manage several objectives, changing priorities and reassign priorities to complete assignments.

**WORK ENVIRONMENT**:Office

About Smiths

About John Crane

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