IT Manager

**Biggest NEED - experience in a law firm**:
You enjoy sharing information, teaching, and mentoring your support staff of two.

**Keys Responsibilities**:

- Overseeing the entire IT infrastructure, managing projects, and aligning technology strategies with business objectives,
- Staying updated with technology advancements and recommend, implement, and maintain appropriate software and systems to support the firm’s operations.
- Staying abreast of legal regulations and requirements relevant to the firm’s operations. Implement and monitor compliance measures to mitigate risks.
- Managing IT staff by overseeing, recruiting, and training employees.
- Analyzing the IT budget and maintaining cost-effectiveness.
- Monitoring daily performance of IT systems, including computers, programs, and networks.
- Installing new upgrades for hardware and software.
- Managing the firm’s network infrastructure such as SAN, firewalls, networking switches and routers.
- Managing the firm’s Document Management System and file security and transfers.
- Troubleshooting problems and increasing overall efficiency.
- Developing and managing data backup systems and disaster recovery contingencies.
- Staying up-to-date with new IT developments in the industry.
- Plan, organize, control, and evaluate IT and electronic data operations.
- Liaise with vendors, such as IT service providers, office suppliers, and maintenance contractors, to ensure timely delivery of services and resolve any issues.
- Design, develop, implement, and coordinate systems, policies and procedures.
- Ensure security of data, network access and backup systems.
- Act in alignment with user needs and system functionality to contribute to organizational policy.
- Identify problematic areas and implement strategic solutions in time.
- Infrastructure Support and Maintenance
- Planning and coordination of the infrastructure portfolio life cycle. The infrastructure portfolio life cycle entails the planning, prioritization, development, maintenance (including break-fix), refreshes, and end-of-life decommissioning of the infrastructure portfolio, which includes servers, end-user computing devices, storage, telecommunication/networking and security.
- Developing, facilitating and maintaining key operation standards, infrastructure technology standards, and infrastructure roadmaps, build and run documentation and knowledge transfer.
- Ensuring infrastructures are designed/configured to meet business requirements; tested in accordance with the testing methodology; performed in accordance with operating requirements; deployed to meet service/operating requirements; maintained & operated in compliance to IT policies and procedures (including security policy).

**Risk Assessment and Quality Assurance**:

- Providing advice and recommendations to the COO and Management Committee on emerging infrastructure technologies and opportunities to improve performance/capacity of infrastructure and operations.
- Management of risk profiles pertaining to infrastructure technologies and operations, providing recommendations to mitigate risks, ensuring timely delivery of work programs, and conducting quality assurance/reviews of work program deliverables of the infrastructure team & vendors.

**Service**:

- Providing expert advice and engaging in the resolution of complex infrastructure and operational issues in collaboration with Managers, practice groups, and vendors.
- Adheres to standard IT and ITIL (Information Technology Infrastructure Library) practices, which include incident management, problem management, release management, change management, availability management, capacity management, etc.

**Special Projects**:

- The firm will be upgrading its document management system from Worldox to iManage this year. You will lead this project.

**What you Bring**:

- University degree or equivalent in Information Technology.
- Minimum of ten years of information technology experience, five years of which in a senior or lead infrastructure and/or operations role, ideally, in a law firm.
- Possess a broad range of infrastructure and operation knowledge (Server operations, monitoring, troubleshooting, user account management, security & access controls, messaging, file & print operations, database administration, storage operation, backup & recovery, helpdesk operations, etc.) and systems development life cycle experience in multiple technological platforms.
- Experience and ability in exercising a lead role in the conceptualization, design, and implementation of infrastructure technology initiatives.
- Strong knowledge of Microsoft Azure AD and Office 365 administration.
- Strong knowledge and understanding of data center infrastructure such as Dell EMC, VMware and iSCSI networking.
- Solid understanding and experience with SonicWall firewalls, Citrix, VPN, ZTNA and Sophos.
- Experience with VOIP systems.
- Good understanding of backup solutions and business continuity with Veeam C