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Service Coordinator
3 weeks ago
**About the Role**
Wallwin Integrated Systems is a trusted contractor specializing in security systems,access control, and structured cabling across Ontario. We’re seeking a Service Coordinator to join our Barrie office. This is an in-office position, ideal for someone who enjoys managing details, supporting field technicians, and ensuring smooth daily operations in a fast-paced technical environment.
**Key Responsibilities**
- Schedule and dispatch field technicians for service calls and installations.
- Track and manage open service tickets, parts orders, quotes, and warranty claims.
- Communicate with customers, suppliers, and technicians to confirm appointments, updates, and job status.
- Prepare job details, service reports, and related documentation for billing and recordkeeping.
- Prioritize service requests based on urgency, customer impact, and available resources.
**What You Bring**
- Strong organizational and multitasking skills, you thrive when managing many moving parts.
- Excellent communication and customer service abilities.
- Proficiency with Microsoft Office (Outlook, Excel, Word) and the ability to learn new software quickly.
- Detail-oriented with strong follow-up and time management skills.
- Experience in dispatching, scheduling, or coordination in a construction or security service environment is a strong asset.
- Positive, professional attitude and a team-focused approach.
**Why Join Wallwin**
- Competitive compensation and benefits package.
- Stable, long-established company with an excellent reputation.
- Supportive and collaborative team culture.
- Opportunities for learning and advancement in the security technology field.
If you’re organized, dependable, and enjoy keeping projects and people on track, we’d love to hear from you.
Pay: $50,000.00-$70,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
Work Location: In person
