Sales Supervisor

**Gibbons Whistler is now hiring a Sales Supervisor** to help lead our sales team assist guests with booking their** ultimate Whistler vacation**

**About Gibbons**:
**Core Purpose**

Making People Happy

**Vision**

To be the most trusted and recommended brand by our team, our guests, and the communities we serve.

Our goal is to create a great Canadian company that provides the best work experiences, guest experiences, and community experiences in our class. We want to continue to give back to Athletes, Artists, and Entrepreneurs as we believe it's these people who shape the world and bring culture to each community we are fortunate enough to serve.

**Values**

Encourage Trust

Have Fun

Show Kindness

Lead With Purpose

Commitment to Excellence

If the above aligns with your values and career aspirations, we'd love to work with you

**The Role**:
As an Experience Coordinator, you will be the first interaction that many of our guests have. You will handle inquiries, manage bookings, and set the tone for their entire experience. At Gibbons, we strive to achieve the highest standards of customer care. It is essential that all guests be treated with respect and honesty.

We are looking for an individual to join our team on a full-time basis. This individual is customer service oriented, communicates well with others, can multi-task, is comfortable working in a fast-paced environment, and has a passion for making people happy.

**Key Responsibilities**:
**Expertise**:

- Product Knowledge: Become an expert in all Gibbons offerings, including venues, events, experiences, and affiliated brands - training provided.
- Maintain comprehensive knowledge of company policies, procedures, verbiage, and operations.
- Have thorough knowledge of all Gibbons products and experiences; Venues, Festival & Events, Gibbons Life, Mountain Club, The Spa at Whistler, Gibbons Beverage Company, and The Adventure Group (TAG).

**Guest Interaction**:

- Act as the primary point of contact for all guests, providing excellent service that fosters trust, reliability, responsiveness, and relationship-building.
- Go above and beyond to assist guests, researching answers and ensuring follow-up.

**Day to day**:

- Respond to guest inquiries using various platforms and systems, including Podium, Microsoft Outlook, phone, Seven Rooms, Fareharbor, Inntopia, and Peoplevine.
- Ensure all guest inquiries are directed to the appropriate Gibbons contact when needed.
- Coordinate bookings for TAG activities, and communication directly to dispatch when required. Work directly with our resellers and tour operators for bookings. Audit and monitor reservations, payments, rebookings, and uphold policies where applicable.
- Sell tables or drink packages and make reservations in Seven Rooms, promoting upgrades and additional offerings to guests.
- Other duties as reasonably directed.

**Requirements**:

- Sales/Hospitality/Admin experience.
- Adaptable
- Ability to multitask all incoming inquiries promptly and professionally through various communication channels.
- Strong communication and interpersonal skills to work effectively with guests and team members.

**Compensation** **and** **Team Perks**:

- $20 - $30 with commission ($20 base rate)
- 3% commission on all Gibbons Experiences booked.
- 3% commission on all direct TAG Whistler experiences booked.
- commission is pooled and based on # of hours worked.
- Lunch on shift
- 50% off F&B across our Gibbons Venues.
- Enjoy your first TAG activities for free and then 50% off.
- 25% off for Team Members and 20% off for friends and family at The Adara.
- 20% off The Spa at Whistler.
- 3rd party perks at a variety of local businesses.
- Company events