Product Operations Intern

**About **Thentia**

Thentia is a fast-growing, venture capital-backed software as a service (SaaS) company that is emerging as a world leader in government technology with a platform that is transforming and modernizing how regulatory organizations are conducting business. As a company of builders, thinkers, and owners, Thentia gives employees the opportunity to create amazing solutions, showcase their talents, and benefit from our shared success as we scale up in the U.S., Canadian, and global markets. Our solutions directly impact public trust and regulatory integrity, helping regulators and agencies meet 21st century standards by leveraging predictive analytics, Big Data, AI, and other innovative capabilities. Internally, our culture fosters collaboration, inclusivity, intellectual curiosity, and professional development. We lead by our values of customer focus, integrity, accountability, adaptability, achievement, purpose, teamwork, and authoritativeness.

**About The Role**:
As a Product Operations Intern, you will be supporting the Product Management team in maintaining the product-market fit and product development lifecycles affecting the business and operations in the specific region and/or market. You will assist in developing business insights, managing feedback and technical request(s) from various stakeholders and transforming the data into product requirements that will allow the Product Managers to utilize data analytics.

We value merits and performance highly - depending on how you perform over time, you may have the opportunity to lead a project on your own with some supervision.

**Why Work for Us?**
- Opportunity to assist and/or potentially lead exciting projects
- Obtain experience in software development and learn about the lifecycle from start to finish
- Gain an understanding of the product development process - feature prioritization, research, measurement
- Gain exposure to a fast-paced work environment and dynamic nature of startup/scale-up ecosystems

**Responsibilities**:

- Document and configure systems to support features deployment.
- Collaborate with multiple teams (product, development, marketing, sales, etc.) to support feature releases and to gain insight into critical indicators that provide insight into the operational status of the product portfolio
- Ensure operational readiness is there for successful solution launching
- Manage the internal launch calendar: Effectively prioritize requirements and datelines from internal teams to ensure effective launch readiness and clear communication with stakeholders on how a launch will impact their team and the clients
- Regularly update stakeholders on plans, milestones, gaps, and solutions
- Following Agile processes which support product requirements, backlog grooming, sprint planning, and ticket creation

**Qualifications**:

- Currently pursuing studies in product design/development, computer science/engineering or related discipline and/or equivalent experience
- A commitment of a minimum 4 up to 8 months of internship
- You are entrepreneurial and self-driven
- Comfortable working in ambiguous yet fast-paced environments and passionate about shaping products that scale and fit to the business needs
- A clear communicator of product decisions and their rationale.
- Excellent time management, written and verbal communication skills
- Exceptionally organized with strong attention to detail
- Excellent stakeholder management skills.
- Comfortable with project management and leading complex coordination/task allocation.
- Comfortable with troubleshooting system issues with various teams as they arise.

**We**’re** proud to be **‘Great Place to Work’ certified** in the U.S. and Canada. **Nearly 90% of our employees have participated and nearly 9 out of 10 employees overall agreed that Thentia is a ‘great place to work’.

**We are a h**ybrid **w**ork**place**:At Thentia, we've adopted a hybrid work model with 3 days a week in office and 2 days at your discretion. As a company, hybrid collaboration is key to our success because:

- It’s noticeably and positively different when we have people together
- Being all remote is pretty impersonal and can be isolating
- Serendipitous interactions can spark new big ideas and innovation
- Problem solving and sharing ideas in real time moves us forward faster
- Cross group collaboration makes us stronger
- Having fun, together helps us win together
- Best of all feeling the energy in the room around ideas and wins is incredible

**Compensation**

Thentia provides employees with a competitive base salary along with:

- Full Health Insurance coverage (programs vary for each country)
- Flexible paid-time-off, including vacation and wellbeing days, and volunteer days
- Parental Leave
- Year-end bonus potential (for eligible roles)
- Professional development & training, including Udemy Business

**Our **C**ommitment**

We thank all applicants in advance for applying. Only indivi