Quality Specialist

2 weeks ago

Calgary, Canada Trusscore Full time

**Summary**
**The Quality Assurance Department ensures that quality standards and procedures are met and**
**aligned with legislation and customer specifications. This individual is responsible for managing**
**the organizations quality assurance policies. The Quality Control Specialist will monitor**
**performance standards, procedures, and audit controls to meet business requirements.**
**Identify and implement process improvements to increase the efficiency, effectiveness, and**
**quality of company operations.**

**Quality Control Specialist areas of focus**:

- Daily Product checks using the standard measurement tools such as the Color Reader, Gloss Meter, Calipers, Tape Measure, Plug/Feeler Gauges, Profilometer and any other measurement tools defined by the Operational Procedures on the floor and Quarantine area.
- RMA Validation and Customer Issue Resolution
- Quality Alerts - Creation, Communication and Verification of Understanding.
- QC Training for Step up Operators and other team members.
- Support and validate implementation of SOP’s (Standard Operating Procedures)
- Quarterly Inventory (as participant)
- Collaborate with client-facing QA representatives to ensure full customer satisfaction with the company's products and services.
- Monitor supplier quality, including audits, controls, and other qualifiers.
- Promote and advocate quality achievement and performance.
- Complete and maintain Quality Assurance control documentation.
- Identify relevant Quality Assurance training needs and opportunities. Health & Safety
- First Aid Training

**Requirements**:

- Ideally 2 years of direct work experience with Quality systems, regulations, guidelines, and associated standards.
- Direct knowledge of Quality Assurance methodologies.
- Must possess excellent communication skills.
- Practical experience with risk management, product testing, capability studies, and control plans.
- Highly motivated and self-directed capable of multi-tasking, and able to work with mínimal supervision.
- Extremely detail-oriented and analytical thinker.
- Able to interact directly with cross-functional teams.
- Ability to review technical documentation, including project plans, test procedures, and design documents.
- Strong problem identification and problem resolution skills.
- High level of proficiency with Microsoft Office productivity suite.
- A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.
- Able to build and maintain lasting relationships with other departments.
- Strong work ethic and positive team attitude.

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