Préposé Service à La Clientèle

6860, rue Sherbrooke E., Montréal, Quebec H1N 1E2

**Horaire**: Temps plein ou temps partiel (à déterminer selon les besoins et vos disponibilités.)

**Salaire**: 15,75$/h (prime de 1,50$ incluse)

**Pourquoi tu devrais choisir**
**l’**
**un de nos dépanneurs**:

- Ambiance familiale;
- Jusqu’à 20% de rabais sur presque tout en magasin;
- Programme de bourses d’études offrant jusqu’à 2500$ par année *;
- Opportunités d’avancement au sein de l’entreprise;
- Rabais corporatifs intéressants*;
- Journées de congé mobiles;
- Programme de reconnaissance des années de service;
- Le port du jeans durant les heures de travail.
- Certaines conditions s’appliquent

**À quoi ressemblera ton quotidien**
**dans un de nos dépanneurs***:

- Dépasser les attentes des clients en les accueillant et en leur offrant un service rapide et exact;
- Effectuer les transactions et assurer le balancement de la caisse;
- Autoriser et surveiller les pompes à essence (si applicable);
- Prendre part à l’optimisation des ventes et à la rentabilité du magasin;
- Remplir les étalages, faire la rotation, le ‘’facing’’ et l’étiquetage des produits;
- S’occuper de l’approvisionnement du café et de certains aliments et pâtisserie (si applicable);
- S’assurer que le magasin soit propre et attrayant.

**Ce que nous cherchons**
**pour**
**l’**
**un de nos dépanneurs***:

- Des gens souriants;
- Bonne aptitude pour le service à la clientèle;
- Apte à rester debout pendant de longues périodes.
- Apte à soulever et à transporter de la marchandise régulièrement, fréquemment et sans aide, au besoin.

Le poids de la marchandise peut varier pouvant peser jusqu’à 12 kg (25 lb)

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Le masculin est utilisé, sans discrimination, afin d’alléger le texte.

**ESSENTIAL DUTIES**:
**_ The position includes, but is not limited to, the following essential job duties, responsibilities and requirements:_**

**Customer Satisfaction**:Provides prompt excellent customer service in a courteous, friendly and attentive manner.
- Greets customers as they enter the area and thanks customers as they leave.
- Gives assistance and offers suggestions or recommendations to the customer.
- Rings up all sales on cash register properly and accurately, handling money, checks, and other types of payment received for product sold.
- Performs multi-function operation of fuel console, lottery machines, money order machine, telecom transactions, etc.
- Reports to work on time and follows the dress and appearance code.

**Facility Condition**: Maintains the store facility’s condition and equipment to Company and/or brand standards by cleaning and performing a variety of general housekeeping duties:

- Performs multi-function and cleaning duties necessary to maintain store cleanliness inside and out; basic upkeep and cleaning of all equipment in stores.
- Inspects store facilities and equipment for safety, cleanliness, and proper working order.
- Notifies Store Manager of any equipment failure or maintenance/supply needs.

**Merchandising**: Completes build-to’s for ordering/purchasing merchandise. Receives and verifies vendor deliveries.
- Maintains adequate stock throughout the store and supplies in counter areas; rotates stock properly.
- Places advertising and pricing signage inside or outside the facility including marquees, ceilings, walls and windows.

**Sales Controls**: Controls merchandise, cash shortages, and other selling expenses.
- Assists in maintaining proper inventory levels and shift audits.

**Financial Controls**: Keeps accurate cash, sales and inventory control records and accounts for variances.
- Notifies the Store Manager of any sales, cash or inventory discrepancy.
- Follows Company and/or brand guidelines for product breakage or spoilage.

**Security Controls**: Reports all incidents including but not limited to employee or customer injuries, theft, property damage or improper sanitation or waste disposal to the Store Manager.
- Reports any situation in which unsafe, unlawful or unethical conduct is or might be occurring.

**Administrative**: Keeps an accurate record of all shift and timekeeping paperwork.
- May take inventory of supplies and equipment.
- Attends job-related meetings (may be required to work irregular hours).
- Provides regular and predicable onsite attendance.
- Performs other duties as assigned by the Store Manager.

**JOB REQUIREMENTS**:

- High school diploma or GED preferred.
- Experience in retail sales preferred.
- Ability to accurately operate a variety of equipment that may include cash registers or scanners; hot or cold or beverage dispensers, and other machines or tools.
- Ability to work as scheduled including arriving to work on time.
- Ability to communicate information and ideas so others will understand.
- Ability to perform the four (4) basic arithmetic operations (add, subtract, multiply and divide) pre