Client Care Coordinator

2 weeks ago

Abbotsford, Canada HearCanada Full time

**About HearCANADA**:
At HearCANADA, we are on a mission to connect with Canadians from coast-to-coast to offer solutions to their hearing health. By delivering exceptional client experiences and providing Best-in-Class hearing care, our teams are revolutionizing the hearing world and driven to provide _Wonderful Sound for All_.

**About the role**:
Our Client Care Coordinators (CCC) hold vital customer-facing roles to deliver exceptional client service within our busy hearing clinics. As a Client Care Coordinator, you will ensure clients’ needs are met in a timely manner, maintain a well-organized appointment schedule, and recognize and capitalize on sales opportunities within our clinic.

**Compensation**: $22.00/hour - $24.00/hour based on experience

**What you’ll be responsible for**:

- Schedule client appointments and maintain clinician calendars.
- Ensure that client files (virtual within the EMR and physical files) are accurate and up-to-date.
- Maintain clinical and office supplies and order supplies from preferred vendors.
- Participate in Community Based Marketing (CBM) events like tradeshows, marketing collateral drops, and partnership events to promote brand awareness.
- Maintain a clean, safe, and welcoming clinic environment.
- Assist clinicians with sterilization and other non-clinical duties.
- Participate in ongoing HearCANADA training and learning opportunities and work with Field Support Coordinators and your leadership team to stay abreast of industry changes, product offerings, and client service best-practices.

**What we are looking for**:

- Secondary school diploma (or equivalency) is required; courses and/or some post-secondary education in a related field is a definite asset (Medical Office Administration, Healthcare, Business, etc.)
- 2+ years of experience in a customer-facing administrative or retail sales role is required; experience in a clinic or high-volume retail office environment would be an asset
- Customer-centric attitude - you strive to deliver exceptional customer service and have a sound understanding of how customer satisfaction directly impacts success and growth in a retail clinic setting
- Technical acumen and comfortability in adopting and leveraging new tools and software; experience with MS Office Suite is required and scheduling software is a definite asset
- Effective oral and written communication skills
- Strong multi-tasking, organization, and time-management skills

**Job Type**: Part-time

Pay: $22.00-$24.00 per hour

Expected hours: 22.5 per week

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

**Experience**:

- Customer-facing: 1 year (required)
- Administrative: 1 year (required)

**Location**:

- Abbotsford, BC V2S 5A1 (preferred)

Work Location: In person

  • Resident Care Coordinator

    3 days ago

    Abbotsford, Canada The Care Group Full time

    The Care Group (“TCG”) offers high quality residential care and senior living across our eight homes in the Lower Mainland and Vancouver Island. **THE OPPORTUNITY** **As a Resident Care Coordinator you will**: - Provide an environment to the residents, staff and visitors that is safe, secure, healthy and happy leading to excellence and quality of...

  • Care Coordinator

    2 weeks ago

    Abbotsford, Canada Agwest Veterinary Group Full time

    Agwest Veterinary Group Ltd. is hiring! Agwest Veterinary Group Ltd. is a progressive large animal practice that provides veterinary services throughout the Fraser Valley and Vancouver Island. Agwest is looking for a full-time Care Coordinator in our Abbotsford location. The position of Care Coordinator is a front office position that includes client...

  • Client Care Specialist

    2 weeks ago

    Abbotsford, Canada Longboard Architectural Products Full time

    The Client Care Specialist will support the business in all areas of client care and order entry while assisting in a fast-paced, client-focused environment. They will provide support to managers, team leaders, and frontline staff on all client matters and concerns that may arise. This will include responsibility for order entry, customer service, product...

  • Complex Care House Coordinator

    2 weeks ago

    Abbotsford, Canada Pivot Point Family Growth Centre Inc. Full time

    **Position Title**:Complex Care House Coordinator **Position Type**:Part-Time / Casual, 15-20 hours per week **Wage**: $25-$27 per hour **Posting Summary**: Pivot Point provides therapeutic homes for individuals with complex needs in the province of British Columbia. The Complex Care House Coordinator is an assistant manager role responsible for...

  • Client Care Specialist

    2 weeks ago

    Abbotsford, Canada Longboard Architectural Products Full time

    The **Client Care Specialist** plays a key role in supporting our fast-paced, client-focused environment. This position is integral to ensuring an exceptional customer experience by managing all aspects of client care and order processing. The Client Care Specialist will work closely with managers, team leaders, and frontline staff to address client needs...

  • Patient Care Coordinator

    2 weeks ago

    Abbotsford, Canada MedSpa Partners Full time

    **Patient Care Coordinator - Tuesday to Saturday availability** MSP is a group of Canada’s leading Medical Aesthetics clinics to provide world-class client experiences. We aim to allow our partners to achieve their personal and professional aspirations by providing support through a collaborative and inclusive approach. We pride ourselves on offering our...

  • Lpn Care Manager

    2 weeks ago

    Abbotsford, Canada Care At Home Services Full time

    Care At Home Services is seeking an LPN Care Manager to provide professional and practice leadership within a long-term care facility in Abbotsford, British Columbia. This position coordinates and manages the delivery of long-term care facilities care services to residents to ensure the provision of quality client care and manages the nursing...

  • Veteran Care Coordinator

    6 days ago

    Abbotsford, Canada Canopy Growth Corporation Full time

    Apollo Applied Research is a virtual medical clinic offering its patients an accessible path to medical cannabis treatment. We offer effective treatments for many chronic health conditions such as pain, anxiety, sleep disorders, PTSD and more through an evidence-based approach to empower our patients to take control of their overall health. We have a team of...

  • Health Care Assistant

    1 day ago

    Abbotsford, Canada Just Like Family Home Care Full time

    **Job description**: Looking for an experienced HCA in the Abbotsford area. Hardworking caregivers get lots of hours! We work with caregivers' schedules. We are a busy company and need caregivers who can take on regular clients on a weekly basis. The more clients you take on, the busier you are. Just Like Family Home Care, the Abbotsford location is...

  • Patient Care Coordinator

    2 weeks ago

    Abbotsford, Canada Fraser Health Full time

    Article Flag: Posted per NBA Article 17.02 Why Fraser Health?: Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered Communities. Our team of 43,000...