Bilingual (French/english) Service Technician - Virtual

1 week ago

Montréal, Canada Canon Canada Full time

**Bilingual (French/English) Service Technician**
- Are you organized and do you thrive in a fast-paced environment?
- Do you have a unique interest in servicing and supporting printing equipment?

If so, then read on because we may have just the right opportunity for you as a member of the Canon Canada family

In this role, you will be responsible for providing maintenance and service to the customer base across the GTA (rotating on-call schedule). You will perform installs, deinstalls, relocations, and corrective and preventative maintenance for complex printer solutions.

**Key Responsibilities**:

- Performing corrective and preventative maintenance on the printer systems which includes printers and pre and post equipment and software at the customer site and/or region
- Maintaining excellent customer satisfaction, build strong relationships, and meet customer Service Level Agreements to ensure that the company is not penalized
- Escalating unresolved problems according to predefined service procedures and as per escalation process
- Performing installations, deinstallations, and/or relocations at customer site
- Obtaining necessary training to remain current on all technical aspects of PPS systems
- Maintaining parts inventory, diagnostic and physical tools

**To Succeed, You Will Need**:

- Employee’s Degree, or Vocational or Technical School Degree in electrical or mechanical studies
- Mechanically inclined and some technical service experience
- Strong analytical skills are required to review equipment, analyze issues, and troubleshoot systems
- Excellent project and process management
- Basic computer, technical and equipment operation skills
- Exemplary time management and multi-tasking skills
- Bilinguism French/English
- ** Occasional travel outside of territory is required**:

- ** Ability to work on a rotating 24/7 schedule**

**Why Join?**

**VIRTUAL WORK**
- This position offers a Virtual work schedule. You will be 100% remote and not required to report to the office unless there is a specific business need (work schedules and office reporting requirements may change from time to time based on business needs)

**BENEFITS**
- Comprehensive health coverage plan that includes medical, dental and vision
- Life insurance, disability and wellness programs
- Vacation, Paid Personal Time and Sick days
- Matching RRSP contribution & Profit-Sharing Program
- Tuition Assistance Program for professional continuing education
- Discounts on Canon products, retailers, memberships and more

**EMPLOYEE PERKS**
- Employee referral program
- Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products
- Community involvement

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