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Assistant Manager
4 weeks ago
**About Us**
Piping Kettle Soup Co. wants to make people rethink what fast food can be by serving customers with a variety of high-quality, affordable meals that are made fresh every day. Unlike other quick service restaurants, our food is prepared fresh daily on-site. Not only are we passionate about food, but we’re also interested in providing rewarding career opportunities and healthy food options for our community.
As a Piping Kettle employee, you are part of a workplace that encourages you to grow in your career, connect with your community and express your individuality. We value teamwork, honesty, innovation and inclusion. Our lunch and dinner rushes can be fast paced, but we like to have fun as a team and with our customers.
**The Job**
**Responsibilities**
Team Leadership and Development
- Assist in recruiting, hiring, and training new team members.
- Provide ongoing coaching, guidance, and support to team members to ensure excellent performance and adherence to company standards.
- Foster a positive and collaborative work environment to promote teamwork and employee morale.
Operations Management
- Assist in managing day-to-day operations of the restaurant, including opening and closing procedures, cash handling, and inventory management.
- Ensure compliance with food safety and sanitation standards, as well as company policies and procedures.
- Monitor and maintain quality of food products, ensuring consistency and freshness.
Customer Service Excellence
- Lead by example in delivering exceptional customer service to all guests.
- Address customer inquiries, concerns, and complaints in a professional and timely manner.
- Implement strategies to enhance the overall customer experience and satisfaction.
Financial Performance
- Assist in achieving sales targets and controlling costs to meet or exceed financial goals.
- Monitor key performance indicators (KPIs) and take appropriate actions to maximize profitability.
- Contribute to the development and execution of marketing and promotional activities to drive sales.
Safety and Compliance
- Ensure compliance with all health and safety regulations, including proper handling of food, equipment, and facilities.
- Conduct regular inspections to identify and address any safety hazards or compliance issues.
- Train team members on safety protocols and emergency procedures.
**Qualifications**
- Previous experience in a supervisory or leadership role within the food service industry, preferably in a quick service restaurant environment.
- Strong interpersonal and communication skills, with the ability to effectively interact with team members, customers, and vendors.
- Proven track record of delivering excellent customer service and driving sales growth.
- Solid understanding of restaurant operations, including food preparation, inventory management, and cash handling procedures.
- Ability to multitask and thrive in a fast-paced environment, while maintaining attention to detail and quality standards.
- Knowledge of health and safety regulations, with a commitment to ensuring a safe and clean work environment.
- Flexibility to work various shifts, including evenings, weekends, and holidays, as needed.
- High school diploma or equivalent; additional education or training in hospitality management is a plus.
**Souper Perks**
- Employee Discount
- Potential for monthly bonuses by meeting performance targets
- A fun team environment with flexible hours
- Training and ongoing coaching
- Career advancement opportunities - Grow with us
**Reports to**: Kitchen Manager / Store Owner
**Salary**: $18.50-$22.00 per hour
Expected hours: 40 per week
**Benefits**
- Discounted or free food
Work Location: In person
