Third-party Provider Support Specialist

Reporting to Director, Strategic Partnerships, the Third-Party provider Consultant is responsible for leading team projects, acting as a liaison with other business units on key projects to ensure that Strategic partnership requirements are being met and that the process is being designed and documented to ensure appropriate processes are in place, and working with new vendors to support onboarding. The incumbent also coordinates all vendor governance activities and vendor operational meetings. supports internal as well as vendor audits, performs data analysis, and monitors and tracks team and vendor reporting (including Service Level reporting, vendor spending, etc.).

The incumbent will possess a thorough knowledge of the Canadian Group Benefits business and will work cross-functionally with Manulife GB, Product, Operations, Accounting, Procurement, and Vendor Governance Management to support strategic partnership initiatives.

**Position Responsibilities**:

- Acts as liaison and project lead on initiatives that impact the Strategic Partnerships team; ensures that requirements are documented, workflows established and procedures documented.
- Creates and maintains all process documentation; Identifies new ideas, and opportunities for improvement and coordinates changes
- Coordinates semi-annual and annual vendor governance activities, including completion of vendor scorecards, performance reviews, SOC CUEC reviews and annual financial reviews.
- Supports vendor audit activity, including audit plan, data analysis, assessment of findings, writing the audit report, coordinating directly with the vendor for field work, audit response and any corrective action plans
- Monitors and tracks team and vendor reporting (including Service Level reporting, vendor spending, etc.).
- Regularly monitor and measure services being provided by vendors. Prepare service reports, highlighting and escalating issues for management attention.
- Coordinates monthly vendor operational meetings
- Manages Unclaimed Property requirements with applicable vendors, which includes semi-annual reconciliation and all unclaimed property reporting
- Provides backup for processing all vendor funding and reconciliation activity

**Required Qualifications**:

- Bachelor’s degree or equivalent business experience plus 5+ years of practical work experience
- Comprehensive and demonstrated knowledge of Group Benefits business, and Manulife operating policies

**Preferred Qualifications**:

- Exceptional organizational, time management and multi-tasking skills, ability to prioritize independently and adapt to changing priorities.
- Strong interpersonal, relationship and communication skills are key to this role
- Excellent analytical and data analysis skills with strong proficiency in Excel Strong writing skills including an ability to prepare process documentation, audit and management reports, etc.
- Excellent leadership, consulting, analysis, problem-solving and conflict management skills.
- Self-motivated and strong drive for quality results with a proven ability to get results through indirect resources

**When you join our team**:

- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.

**#LI-HYBRID**

**About Manulife and John Hancock**

**Manulife is an Equal Opportunity Employer**

**Primary Location**

Waterloo, Ontario

**Working Arrangement**

Hybrid
**Salary range is expected to be between**

$61,350.00 CAD - $102,250.00 CAD

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short