Third Party Provider Consultant

2 weeks ago

Waterloo, Canada Manulife Full time

**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. _**

**Working Arrangement**

Hybrid

**Key Accountabilities**:

- Acts as liaison and project lead on initiatives that impact the Strategic Partnerships team; ensures that requirements are documented, workflows established and procedures documented.
- Creates and maintains all process documentation; Identifies new ideas, opportunities for improvement and coordinates changes
- Coordinates semi-annual and annual vendor governance activities, including completion of vendor scorecards, performance reviews, SOC CUEC reviews and annual financial reviews.
- Supports vendor audit activity, including audit plan, data analysis, assessment of findings, writing audit report, coordinating directly with vendor for field work, audit response and any corrective action plans
- Monitors and tracks team and vendor reporting (including Service Level reporting, vendor spend, etc.).
- Regularly monitor and measure services being provided by vendors. Prepare service reports, highlighting and escalating issues for management attention.
- Coordinates monthly vendor operational meetings
- Acts as Records Management Coordinator for GB Product team; this includes coordination of records inventories, ensuring compliance to with Manulife Records Management policies
- Manages Unclaimed Property requirements with applicable vendors, which includes semi-annual reconciliation and all unclaimed property reporting
- Provides back-up for processing all vendor funding and reconciliation activity

**Job Requirements (Knowledge/Skills/Competencies)**:
Bachelor’s degree or equivalent business experience plus 5+ years practical work experience

Comprehensive and demonstrated knowledge of Group Benefits business, and Manulife operating policies

Exceptional organizational, time management and multi-tasking skills, ability to prioritize independently and adapt to changing priorities.

Strong inter-personal, relationship and communication skills are key to this role

Excellent analytical and data analysis skills with strong proficiency in Excel Strong writing skills including an ability to prepare process documentation, audit and management reports, etc.

Excellent leadership, consulting, analysis, problem solving and conflict management skills.

Self-motivated and strong drive for quality results with a proven ability to get results through indirect resources

**About John Hancock and Manulife**

**Manulife is an Equal Opportunity Employer

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