Siu Desk Investigator

Individually we are people, but together we are Aviva. These are more than just words—they represent our Values: Care, Commitment, Community, and Confidence.

Our Verify, Fraud & Financial Crime team is seeking a Property SIU Desk Investigator who is passionate about uncovering the truth and protecting our customers. As the escalation point for questionable claims, policies, and suppliers, you will conduct both desk-based and field investigations to assess the validity of suspicious activity.

Come join our team

What You’ll Do- Develop investigation strategies, gather and analyze facts, order searches, and engage investigative vendors as needed- Conduct interviews, take recorded statements, and participate as necessary in Examinations Under Oath (EUOs)- Manage case files, ensuring defensibility, proper documentation, and evidence collection (physical and electronic)- Prioritize investigations based on capacity and impact, collaborating with other investigators as needed- Determine when investigations are ready for disposition and provide clear, supported recommendations- Prepare for and participate in Decision Panel meetings- Provide technical expertise and guidance on fraud detection, investigation, and resolution- Support Claims Advisors and other stakeholders with investigative techniques- Deliver exceptional customer service, including managing difficult supplier interactions- Collaborate with colleagues across Verify, Claims, Underwriting, and Legal- Continuously evaluate evidence to determine claim validity- Contribute to the development and enhancement of fraud detection tools and indicators- Deliver fraud awareness and investigation training (e.g., huddles, workshops, coaching)- Attend court as required and prepare Aviva witnesses for testimony- Ensure investigations comply with corporate guidelines, legislation, and regulatory requirements

What You’ll Bring- Post-secondary education (insurance or investigation-related preferred)- CIP designation or working toward completion- Minimum 5 years of experience in investigating or adjusting property and/or auto claims- Experience handling complex claimants, policyholders, and suppliers- Strong technical knowledge of property claims and insurance policies- Highly organized with the ability to prioritize tasks effectively- Investigative or litigation background preferred- Solid understanding of claims and underwriting processes- Excellent analytical, problem-solving, and decision-making skills- Strong communication skills—diplomatic, empathetic, and clear- Ability to de-escalate challenging situations- Confident working in ambiguous or high-pressure environments- Knowledge of applicable statutory conditions and legislation

What You’ll Get- Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.- Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.- Outstanding Career Development opportunities.- We’ll support your professional development education.- Competitive vacation package with the option to purchase 5 extra days off per year- Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion- Corporate wellness programs to support our employees’ physical and mental health

Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

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