Team Lead Retail Lending

Requisition ID: 163702 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Purpose of Job** The Team Lead - Retail Lending is responsible for the effective operation of the Retail Lending unit, ensuring that high levels of customer service and credit quality are delivered, loans and leases approved meet Bank policies and guidelines, retail indirect and DVLP delinquency & losses are controlled through high quality approvals and retail penetration meets profit plan targets by: - Managing the administration and adjudication of the indirect loans as well as adjudicating credits. - Managing Dealer Finance Centre (DFC) lending activities and practices to high standards of credit quality to ensure Indirect Retail delinquencies and amounts WOR are within acceptable levels for the DFC, as measured by the Bank’s internal delinquency and WOR standards reported in the Monthly Monitoring Report (MMR). - Managing the on-boarding/administration and approval of, new and existing, Dealership indirect retail relationships. This includes the vetting of documentation, system set-up and maintenance (ALSCOM), and ensuring Dealers are compliant with applicable legislation and KYC procedures are followed. - Completing the Daily Takeover requirement ensuring Lending Policy is adhered to. Provides coaching to Retail Lending Officers based on the results of the Review. The incumbent is responsible for credit quality objectives, customer and employee satisfaction goals, human resource management and operational effectiveness objectives. He/she provides leadership and guidance to the DFC delivery network in a manner consistent with the overall Canadian Bank strategy of developing and leading a customer-focused culture. This includes a primary responsibility for leading, managing, coaching and training others by focusing on Retail Lending disciplines. **Major Accountabilities** 2. Manage DFC lending activities and practices to high standards of credit quality to ensure Indirect Retail and DVLP delinquencies and amounts WOR are within acceptable levels for the DFC unit as measured by the Bank’s internal delinquency and WOR standards reported in the MMR. 3. Manage the performance of the Retail Lending unit staff to ensure that productivity, customer service and quality standards are met/exceeded. 4. Manage the day-to-day workflow and operation of the Retail Lending unit in order to meet deadlines and procedural requirements. This includes scheduling and staffing to meet customer service level standards. 5. Manage dealership customer relationships and ensures that customers receive high levels of customer service. **Complexity of Position** - Expert knowledge of the industry lines the DFC is serving (in particular Automotive), - Expert knowledge of all retail lending indirect and retail leasing products as well as solid knowledge of other retail products which may meet customer needs, - Proven ability to make sound credit decisions, - Solid knowledge of all other commercial deposit and retail products which are provided to customers but not serviced directly at the DFC, but can be referred to other BNS counterparts, - Effective communication to skilfully manage many automotive dealership clients, - Strength in ability to negotiate/mediate between multiple groups including high volume referral sources with potential for conflicting priorities/sense of urgency, - Effective interpersonal and management skills, - Strong organizational, analytical and problem-solving skills, - Proven judgement in assessing priorities, - Proficient in using the Bank’s ALS COM Retail Indirect Loan and Lease adjudication system. **Desirable skills / knowledge** - Working knowledge of personal computer programs: Word, Excel, PowerPoint, Outlook **Working Conditions** The Team Lead - Retail Lending executes his/her duties in an office environment with very little travel involved. DFC automotive dealership customers are very demanding of service and attention. Without good quality service and the perception they are receiving the appropriate amount of attention, the dealership would send loan volumes elsewhere. Deadlines are always an issue in responding to customer enquiries. Stress may occur because of high volumes, problem situations, dealership pressures and/or staffing situations. Location(s): Canada : Quebec : Anjou Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.