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Validation Officer

2 weeks ago

Anjou, Canada Scotiabank Full time

Requisition ID: 162492

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

**1. Perform all verification activities related to approved Indirect Retail Loans and DVLP Leases received for funding by**:

- Verifying vehicle insurance coverage and residence as required by the Indirect Retail Lending Policy Bulletin or DVLP Monograph;
- Verifying the validity and accuracy of Conditional Sale Agreement or Retail Lease Agreement in all respects including verifying the collateral description in documents back to the Bill of Sale;
- Ensuring compliance to AML (Anti-Money Laundering) and KYC (Know Your Customer) policy.

**2. Resolve all identified discrepancies by**:

- Identify issues and take corrective measures where the deal received for funding is not in compliance with the original approval:

- Dollar value not within approval limits;
- Down payment not equal to approval;
- Interest rate incorrect;
- Insurance conditions not met;
- Registration fee not included;
- Loan totals added incorrectly; and/or
- Documents not properly signed;
- Documentation discrepancies.
- AML (Anti-Money Laundering) and KYC (Know Your Customer) Policies not met.
- All above circumstances require that the Funder communicate with the dealer to make corrections to this information; the Validation Officer must phone and /or fax and /or dealer message.
- Validation Officers can authorize Loan Documents with a difference of up to $250; they must refer differences over this amount and up to $500 to the Manager Operations, without referral back to the Lending area.
- In the case where a deal requires a signature or initial by the customer or dealer the Validation Officer must prepare the charge back to the dealer and/or follow up for missing or inadequate information.
- Taking action as directed and follow up all problem situations until resolved (through a BF system) with Lenders and Dealers to ensure correction and enable moving forward with funding.
- AML à Review Downpayment amount and/or source. Where outside of AML Guidelines, recommend completion of UTR (Unusual Transaction Report) form to DFC Compliance Officer.
- Insurance Verification à Review and action as required, including authorizing auto approved deals where SAM requested insurance verification, but within policy to waive.

TDSR à Where discrepancy exists over Reported Income versus Confirmed Income, Validation Officers have authority to approve if TDSR does not exceed policy maximums

**3. Ensures all lease-end values and expenses shown on lease documents are within Bank guidelines and meet the Bank’s contractual obligations to the Residual Value Insurer, normally without escalation to DFC Management, including**:

- Verifying the validity and accuracy of the following individual lease financial components that will impact the balance of the lease on the Bank’s books at the end of the term:

- lease add-ons,
- lease deductions,
- vehicle model description,
- low kilometre leases and adjustments,
- excess kilometres paid up-front by category of car,
- residual value determination,
- security deposits paid or waived,
- vehicle insurance coverages, deductibles and/or exceptions.
- Preparing DVLP lease exceptions faxes to Automotive Finance and Indirect Lending to obtain approval for adjustments to advance, residual value adjustments for waiver of security deposits or insurance deductible or other policy coverage exceptions related to the lease;
- Requesting documentation from dealerships to obtain guarantees to cover higher residual values (in excess of standard Insurer-approved residual values) which usually arise out of customer/dealer disputes or dealerships staff errors;
- Ensuring that all lease-end values are within Bank and/or Residual Value Insurer guidelines and funding these deals without escalating to Management Staff;
- Escalating lease deals that are outside of Bank and/or Residual Value Insurer guidelines to the dealer; Operations Management or Retail Lending with recommendation for rectification and/or approval prior to funding as needed to control the monetary risk to the Bank.

**4**. **Performs all validation and funding activities related to approved Indirect Retail Loans and DVLP Leases received for funding by**:

- Forwarding the package of original documents to the Support Officer Funding for upload;
- Where applicable verify payout and lien release requirements and prepare entries.

**5. Provide a high standard of customer service by**:

- Responding to requests for information / clarification from dealerships regarding documentation and funding situations in a professional and efficient manner;
- Escalating more serious situations/problems to the appropriate officer, as needed for speedy and equitable resolution;
- Maintaining a positive working relationship with Lending, Accounting and other DFC Staff in order to quickly and efficiently resolve issues/problems before they result in loss of a