Resident Care Coordinator

**Our Harbour Resident Care Coordinator**

**Job Types**:Full-time (35 hours / week) and part-time positions available**

**Salary**:From $28.30 per hour depending on qualifications and experience.

**Benefits**:Paid statutory holidays and vacation, reimbursement of km for work (excluding arrival and departure), staff cell phone provided.

**Schedule**: Monday to Friday - occasional evenings, weekends and available to be on-call after hours and during weekends.

**Our Harbour/Le Havre** is a bilingual, small non-profit organization, funded by donations and grants, providing a long-term, supported housing program for adults living with mental illness. We believe that everyone living with mental illness can be part of a community and live a meaningful life. Our residents live in shared apartments situated in Ville Lemoyne, Greenfield Park and St. Lambert. Our Harbour is the only such program across the Montérégie for Anglophones.

Our Harbour is a demanding, fast-paced environment. The incumbent will report to the Director General and work closely within the staff team and with volunteers. Staff, volunteers and often families work together to ensure that residents receive the best possible care and support.

**The Resident Care Coordinator position** involves day-to-day interactions with residents in a supportive capacity, which includes but is not limited to:

- Weekly apartment meetings
- One-on-one interventions that are resident goal-directed
- Advocating/representing residents' needs to members of their medical care team
- Referring residents as appropriate to/for resources
- Monitoring residents’ compliance with medication
- Problem-solving on behalf/with/for the residents
- Teaching /implementing life skills (i.e. budgeting skills) to maintain their overall autonomy, health, and well-being.
- Networking/communicating with community partners

**Qualifications & Requirements**
- Possess a DEC in Social Service Technology or Special Education Techniques, Bachelor of Social Work or Psychology, or a related field.
- Possess a minimum of 2 years’ experience working in mental health/illness in an adult population.
- Possess a professional, caring, mature, and responsible work ethic.
- Be able to take initiative and be of an open mindset with a roll up your sleeves, can do attitude.
- Be flexible and able to adapt to changing needs and situations.
- Be able to intervene and manage mental health crisis situations.
- Be able to work as part of a team to support residents to live autonomously.
- Be able to work respectfully and collaboratively with the residents’ medical team, families, staff and volunteers who interact with and support individual residents or who provide specific assistance in matters ranging from apartment maintenance to engagement in activities.
- Must have own car and be able to travel to St. Lambert, QC reliably
- Must be punctual.
- Conduct evaluations, participate in interviews, and assess the appropriateness of potential residents: team goal 100% occupancy rate.
- Be or become familiar with and understand how referral resources, community agencies, and health services function in Québec.
- Accompany residents to medical appointments, being present and advocating for their needs as needed.
- Conduct weekly apartment meetings and follow-ups:
a) Review how residents are maintaining their autonomy, including:
i. Monitoring the dynamics of the roommates’ relationships and providing guidance when interpersonal conflicts arise,

ii. Ensuring that the distribution of house chores is fair and being taken care of by each resident, and demonstrating, if needed, how to do a task,

iii. Addressing any issues or concerns regarding the functioning of the apartment (i.e. an appliance in need of repair), following up on cleanliness of apartment as well as ensuring that there are groceries in the fridge and that food is properly stored if the resident is not eating regularly, referring residents to community resources, such as food banks, as necessary.

iv. Being available to be on-call for emergencies after hours and during weekends.

b) Use professional judgement to flag behaviours indicating a change in mental health status, explore and discuss with resident(s) their medication (verify if the resident has been taking their medication as prescribed) and refer to the medical team to assess, advocate for additional support, such as Suivi intensif variable (SIV) or Suivi intensif dans le milieu (SIM) services, as may be needed based on functional observations.

c) Manage mental health crises in collaboration with the Resident Care team and Director General and contact the crisis center or 911 when necessary.

d) Create community service plans integrating staff, volunteer and community resources to support individual needs.
- Monitor the work of stagiaires, students or interns who join the staff on temporary assignments and provide them with feedback.
- Liaise with community partners and volunteers to provid