Sales Administrator

7 days ago

Drummondville, Canada Soucy Group Full time

The Sales Administrator's primary mandate with his team is to be the liaison between the organization and our customers with respect to deliveries. He acts as a leader within his team and with business partners (internal and external) by responding to their ever-changing needs. He works closely with our customers, our sales manager and our planning team. He/she is influential, persuasive and diplomatic in problematic situations.

Here's an overview of your tasks:

- Handle delivery issues to meet and exceed customer expectations by ensuring their resolution
- Organize and facilitate follow-up conference calls with our customers. Ensure that the required stakeholders are present and that the required information is complete and adequate
- Communicate frequently with our customers to ensure their satisfaction and also to obtain their future needs
- Manage the customer service agent in his team
- Advise the agent on actions and strategies to be implemented to serve internal and external customers;
- Understand in depth our EDI system and that of our customers
- Identify and implement continuous improvement opportunities
- Update and monitor key metrics and make necessary adjustments;
- Participate in multidisciplinary development team meetings
- Establish and maintain a relationship of trust with the organization's business partners
- Follow up on customer contracts (prepare price updates when required)
- Follow up on the recovery of additional fees to be charged to the customer
- Manage the customer scorecard: Track and analyze, Report to management team, Inform sales team if discussion required with customer

**WHAT WE’RE LOOKING FOR**:

- Bachelor's degree in administration
- 1 to 2 years of relevant experience
- Excellent command of the English language, both oral and written
- High level of customer service and dynamism
- Analytical skills and rigor
- Good communicator, great ability to influence and persuade
- Good time and priority management
- Ability to adapt
- Diplomacy, ability to maintain harmonious business relations
- Team player

**WHAT WE HAVE TO OFFER**:

- Permanent, full-time position
- You'll be joining a team that's committed to solving day-to-day issues, but always in a pleasant work environment
- The best of both worlds: the resources of a large company and a family-like atmosphere
- A team that is passionate, attentive and committed to excellence
- Flexible schedules that allow you to balance your work and your personal life
- Group insurance (different plans adapted to your needs)
- Registered Retirement Savings Plan with employer contributions
- Employee and family assistance program
- Social activities.

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