Assistant Housekeeper

**Job Title**:Assistant Housekeeper

**Division**: Resort Services

**Department**:Housekeeping

**Responsible To**:Executive Housekeeper

**Role Summary**

The Assistant Housekeeper should have an eye for detail and the ability to effectively deal with guests, other departments, and housekeeping staff. Prepares and distributes the Room assignment sheet and floor keys to room housekeepers. Ensures guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff. Provides support to the Executive Housekeeper in all areas of a housekeeping operation, such as staff training, coaching, and counseling, and also enforces the hotel’s standard operating procedures. Prepares stock inventories, purchases other supplies and equipment, also monitors par stock on all housekeeping guest supplies and linens.

**Responsibilities**
- Should have an eye for detail and the ability to effectively deal with guests, other departments, and housekeeping staff.
- Obtain a list of vacant rooms to be cleaned immediately & list of prospective checkouts or discharges to prepare work assignments.
- Assigns team members their duties, and random inspections on work for conformance to prescribed standards of cleanliness.
- Prepares and distributes the Room assignment sheet and floor keys to room housekeepers.
- Maintain clear and efficient communication and coordination with the Front Office and other departments of the hotel.
- Schedules the cleaning of the room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleaning as necessary.
- Schedules cleaning for lobby areas, public restrooms, telephone areas, hallways, entrances, and elevators.
- Schedules periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, and cleaning of windows, elevator doors, and tracks.
- Inventories cleaning supplies & linen stock to ensure adequate supplies.
- Investigate concerns regarding housekeeping service and equipment, and take corrective action.
- Provides support to the Executive Housekeeper in all areas of a housekeeping operation, such as staff training, coaching, and counseling, and also enforces the hotel’s standard operating procedures.
- Conducting Interviews
- Ensure that safety standards and departmental policies are met
- Ensures guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff.
- Assists in controlling expenses by the housekeeping department.
- Maintain high quality of housekeeping standards in 1) the guest rooms 2) laundry 3) lost and found procedures and 4) public area.
- Supervise & Coordinate laundry services
- Review outside laundry facility servicing to ensure quality, undamaged linens, and consistent delivery, keeping in mind the budgetary guidelines.
- Attend to any guest complaints and take service recovery measures if required.
- Recommend to the Executive Housekeeper operational efficiencies and innovations to improve service and quality assurance.
- Prepares stock inventories, purchases other supplies and equipment, also monitors par stock on all housekeeping guest supplies and linens.

**Competencies**
- Business acumen and positive mindset
- Communication/logistics management
- Organizational effectiveness
- Results oriented relationship builder
- Independent but collaborative when necessary

**Characteristics**
- High energy, passionate and resilient
- Game changer/high impact team player/unfazed by change or adversity
- Humble and good sense of humour
- Executive maturity, professionalism and presence
- Attention to detail
- Smart, courageous, leader
- Ability to work under pressure
- Dependable & Flexible

**Requirements**:

- WHMIS
- Inspects the cleanliness and state of repair of guest accommodation
- Inspects the cleanliness and state of repair of public spaces
- Assists the Executive Housekeeper with control of inventory
- Performs duties of Executive Housekeeper in absence
- Assists in interviewing and selecting staff
- Sets goals and objectives for the department with management assistance
- Ensures that agreed policies and standards are adhered to
- Establishes job descriptions and task sheets for all housekeeping staff
- Maintains ongoing training and development of employees
- Performs ongoing evaluation of staff by way of room checks
- Conducts regular communication and pre-shift meetings
- Schedules staff efficiently considering forecasts and actual room counts
- Reviews staffing schedules with Management
- Ensures that all controls are in place and adhered to
- Controls par stocks and orders
- Controls the maintenance and upkeep of the department and the equipment’s
- Responsible for the preparation and maintenance of the operating manual
- Conducts performance reviews according to White Point policy
- Has full knowledge of performance required for the completion of duties by other housekeeping positions
- Attends department