Manager, Learning

Company Description

At Sleep Country Canada/Dormez-vous? (SCC/DV), we are inspired every day through our purpose to transform lives by awakening Canadians to the power of sleep and our vision to champion sleep as the key to healthier and happier lives, helping everyone achieve better tomorrows through better tonight’s.

Guided by our values - We **CARE** About People; We **WIN **Together; We **DREAM **Big and We **DELIVER** with Excellence - we are building on our 28-year foundation of taking care of each other and our customers’ sleep needs, with passion and commitment to be the best that we can be. We invest in our sleep ecosystem, innovative products, world-class customer experience, our communities and diverse best-in-class team to be Canada’s leading sleep partner.

We’re looking for a **Manager, Learning** to join our growing company and play a key role in our customer experience by ensuring each purchase ends in a smile

**Job Description**:
**As a Manager, Learning (ML) you will**:

- Partner with leaders and associates at all levels across the business to proactively assess learning needs and design, develop and deliver a variety of learning initiatives, projects and development programs throughout the organization (approximately 1,600 people strong).
- Report to the Director, Organizational Development & Learning.

More specifically, the main responsibilities of the role are articulated around three following pillars:
**Learning and Development**
- Lead learning programs to support learner engagement and business needs through the design, development, delivery and evaluation of department-specific and organizational-wide learning;
- Design and develop appropriate content and curriculum to close identified gaps and accelerate learning;
- Manage learning programs end-to-end, including project plan creation, execution, and tracking of desired outcomes and results;
- Ensure a robust communication plan to maximize adoption of the various learning programs, enabling a culture of continuous learning;
- Facilitate learning programs and workshops using adult learning principles to deliver learning in a variety of environments (in-person, virtual, synchronous, asynchronous);
- Shape the guidelines, standards, and expectations for the creation of learning materials to ensure uniformity across all internal learning offerings;
- Manage relationships with external vendors and partners necessary for learning programs and initiatives;
- Contribute to the sustainability of all organizational development activities.

**Reporting & Analytics**
- Establish learning and development related KPIs;
- Gather and report on established metrics to measure effectiveness of learning programs;
- Leverage analytics to develop insights and inform learning strategies;
- Monitor programs quantitatively and qualitatively to ensure they are effective, improve the learner experience and deliver value to the business;
- Utilize learning platforms to maintain learning records, reports, evaluations and learning effectiveness measures.

**External Research**
- Keep abreast of industry trends and methodologies and make recommendations based on findings.

**Qualifications**:
**The Qualifications and Experience we like to see**:

- Undergraduate degree in Learning/Human Resources/Organizational Development.
- Minimum 3-5 years of similar or related experience, with exposure to content design for various audiences.
- Strong communication skills, written and spoken - French an asset.
- Excellent interpersonal skills to build and nurture good relationships with internal and external stakeholders, including vendors and partners.
- Judgment, initiative, and research/interviewing skills to find unique solutions to potentially complex problems.
- Problem solving ability to identify the best course of action and create multiple solutions across multiple timelines.
- Tact and persuasion to help reach agreements and influence positive outcomes.
- Coaching certification and Learning and Development certification are assets.

**Why our Associates love working at Sleep Country Canada/Dormez-vous?**:

- This is not a job but a CAREER with opportunities for growth and advancement
- Diverse and inclusive work environment
- We will invest in you and provide extensive training, mentoring and continuous development
- Access to our in-house learning platform with over 16,000 digital courses taught by industry experts in a variety of languages
- Full medical, dental benefits and a deferred profit sharing program
- Annual Wellness Credit for any products/services that improve your health and well-being, ie., health assessments, nutrition counselling, hiking shoes, a yoga outfit or fitness equipment
- Associate Discount Program where you will be able to enjoy some of the world’s best sleep products
- Maternity/Parental leave top up benefits
- Tuition reimbursement program that covers professional AND personal development
- Long service awards, celebra