Cafe Bartender

**THE PROPERTY**:
Built on the site of the historic Alberta Boot Company in the vibrant Beltline District, our downtown hotel pays homage to its cowboy roots through modern design and artwork. As one of the largest Residence Inn hotels in the world, we have 390 long-stay suites and cater to business and family leisure travellers looking for an extended-stay hotel as well as to groups and meeting attendees with a 10,000 sq. ft. Conference Centre. From our top-notch culinary team creating the most delicious dishes to our food and beverage team providing the best experiences in our comfortable and fun outlets, our hotel is not just the best place to stay, it is the best place to work With close proximity to the CTrain, great benefits and amazing people, there are so many reasons to join our team

**THE ROLE**:
Reporting to the Food & Beverage Director and working with the Assistant Outlets Manager, the **Café Bartender** is responsible for preparing various beverages requested by guests according to established standards, while providing friendly, efficient service, creating an atmosphere where guests feel welcome, comfortable and well attended to in accordance with hotel and food safety standards. Responsibilities will include:

- Greet guests and take drink and food orders.
- Prepare drinks, specialty coffees and mix cocktails according to hotel specifications.
- Enter food and beverage orders at Point-of-Sale system.
- Present drinks to guests, obtain payment, and record payment and inventory accurately.
- Prepare guest checks for the drinks as they are served, placing the checks in front of the guest.
- Reconcile cash float at the end of the shift and return it to the safe.
- Load and unload glass washer replacing clean glassware into the overhead storage.
- Maintain par stocks.
- Ensure Café is kept tidy, removing and disposing of garbage at the end of the shift.
- Lock and close the Café.
- Ensure the well-being of guest and team members by being alert to and reporting potential hazards.
- Maintain complete knowledge of and strictly abide by provincial liquor regulations, such as monitoring service to ensure no overserving, prohibiting service to minors and intoxicated persons, etc.
- Monitor guests for intoxication and report such findings to the supervisor or manager immediately.
- Process credit card and room charges.
- Maintain complete knowledge of correct maintenance and use of equipment; use equipment only as intended.
- Maintain complete knowledge and comply with all departmental policies and service procedures.
- Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
- Handle guest complaints and ensure guest satisfaction.
- Adhere to payment, cash handling and credit policies/procedures.
- Maintain a high level of cleanliness, sanitation and safety within all outlets and banquet areas in accordance with health regulations and safety standards.
- Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
- Maintain standards of punctuality, uniform presentation and personal hygiene as required, providing a professional image at all times.
- Work and communicate in a professional and ethical manner with colleagues assisting where necessary to develop team spirit and to achieve standards of work and guest care.
- Be familiar with appropriate action to be taken in the event of an emergency and assist as central communication center for hotel when required.
- Project an enthusiastic, optimistic, helpful attitude.
- Perform other reasonable job duties as requested by department heads/senior managers.

**THE SKILLS AND EXPERIENCE YOU HAVE**:

- At least 1 year of barista & bartending experience within a Food and Beverage outlet or banquet department in a golf club, hotel or related hospitality operation.
- Hospitality management / culinary diploma or degree from a recognized college or university an asset.
- Demonstrated, advanced problem solving and communication skills.
- Takes Initiative within given guidelines and pays attention to detail, order and cleanliness.
- Has exceptional energy, flexibility and professionalism.
- Ability to adapt in a fast paced, constant changing environment within a dynamic work schedule.
- Experience in handling cash an asset.
- Has a good understanding of health & safety regulations, as well provincial and city licensing laws & regulations.
- Must be able to effectively communicate both verbally and in writing with all levels of associates and guests in an attentive, friendly, courteous and service-oriented manner, listening to understand, and clarify any concerns raised by associates and guests.
- Good working knowle