System Technician

2 weeks ago

Thunder Bay, Canada Rogers Communications Full time

At Rogers, we put our customers first in everything we do Our Field Operations team provides top-notch service, connecting communities across Canada. We're seeking individuals who are passionate about technology, thrive in dynamic environments, and are ready to make a meaningful impact in the telecommunications industry. If you're ready to take on an exciting challenge and be part of a team that values innovation and excellence, consider the following opportunity.

**What's in it for you?**
- We believe in investing in our people and helping them reach their potential as valuable members of our team.
- Competitive Salary
- Enjoy discounts up to 50% off Blue Jays tickets, Rogers, and Fido Services, 25% off TSC items, and 20% discount on all wireless accessories sold in Rogers Stores.
- Health & Dental Benefits, Pension plan and Stock Matching options
- Growth & Development opportunities to grow in Field Operations
- Work for an organization committed to environmental protection
- We are an organization with a strong commitment to diversity and inclusion with diversity groups supporting equity - including groups representing People of Colour, 2SLGBRTQIA+, Indigenous Peoples, Persons with Disabilities, and Women

**What you'll do**
- Installation of Rogers Xfinity products and services including Internet, Home phone, TV/streaming
- Servicing and maintaining products with in-home support for customers by educating them on the best Rogers has to offer
- Operate test equipment related to the maintenance of 2-way coaxial and fiber systems including system analyzers, field strength meters, TDR and locators
- Maintain accurate system records and support documentation regarding all work orders
- Work with various internal departments to collaborate and resolve complex, customer-impacting issues in an effective and timely manner
- Various other duties as required

**What you bring**
- A valid full class-5 driver’s license
- Demonstrates behaviors, which support the Key Success Factors: Accountability, Adaptability & Customer 1st.
- Comfortable working outside year-round
- Ability to work various shifts including evenings, out-of-town work, rotational on-call duties, weekends and statutory holidays when required
- Physically able to perform all aspects of job including working at heights, heavy lifting up to 100lbs, and maneuvering through crawl spaces
- Customer-centric focus, and commitment to quality control excellence
- Technical acumen, with a desire to stay up-to-date on the latest industry trends
- Always performs work with safety on top of mind and adheres to all safety requirements

In certain provinces (e.g. British Columbia) you are required to obtain and maintain a valid security worker licence to perform your position's duties. If applicable, you must obtain the required license and provide proof of satisfactory to the Company that you have obtained it on or before your start date.

Schedule: Full time
Shift:
Length of Contract: Not Applicable (Regular Position)
Work Location: 75 Queen Street (7819), Dryden, ON
Travel Requirements:
Background Check(s) Required:
Posting Category/Function: &
Requisition ID: 328476
- To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite a minimum of four (4) days per week starting October 6, 2025, increasing to five (5) days per week effective February 2, 2026. We believe that in-person connection strengthens our culture and drives industry-leading performance._

Posting Notes: Customer Experience

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