Bilingual Specialist

**Holman is a global automotive leader that serves both commercial and consumer clients**_The Holman Way_** by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.**

**Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously**_Driving What’s Right_**.**

**What will you be doing?**
- Daily claims intake on dedicated Accident Management Queue
- Gather information by telephone or electronically and review incoming claims to facilitate and dispatch as needed.
- Provide guidance to drivers and clients throughout the claims life cycle
- Provides accurate documentation on all claims and repair events.
- Proactively monitor repair/claim progress and expedites as appropriate.
- Reviews and issues purchase orders & payments to national account providers and independent repair facilities
- Liaison with Insurers to report new claims, confirm coverages, submit documentation
- Proactively monitor subrogation and recovery progress and expedites as appropriate.
- Adhere to client policy and parameters by communicating effectively with all parties involved.

**What are we looking for?**
- Excellent verbal and written communication skills
- Intermediate to advanced computer skills including MS Office and Windows XP
- Ability to carry out telephone interviews, Investigate, evaluate, negotiate and settle first and third party claims
- Strong decision making skills
- Must have excellent organization skills, detail oriented and ability to multitask.
- Proven ability to work in a team environment
- Must be a flexible team player with a strong commitment to quality and customer service
- Other duties as assigned.
- University Degree or post-secondary education in an insurance related program will be considered an asset
- Obtained or an active involvement in the completion of the CIP designation
- 3 + years’ experience in the fleet management or insurance industry
- Bilingual (English/French) (required)
- Direct customer service experience.
- Fast-paced centralized contact Centre environment.
- Ability to work on a late shift rotation schedule one week every 2 months
- Indoor office that is climate controlled and well-lit.
- Sitting in front of a computer monitor for extended periods of time.
- Weekend work may be required.

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**Pay**:
We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $55,730.00 - $80,805.00 CAD annually for full time employees. The annual compensation range is comprised of base pay earnings.

**At Holman, we exist to pro**vide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.**

**_ Holman _**_is a proud equal opportunities employer and we are committed to creating a welcoming, inclusive and barrier-free workplace. We are committed to providing accommodations to all applicants throughout the interview process, upon request, in all aspects of the selection process. _**_We employ artificial intelligence (AI) technology as part of our recruitment process to enhance efficiency and objectivity._