Project Manager Consultant

**PROJECT MANAGER Consultant - Emergency Dispatch Operations Centre**

**THE OPPORTUNITY**

You must be available **100% to work remote full-time 40 hours per week** with availability Monday to Friday from 8:00am to 5:00pm in the Pacific Time Zone**.**

The **consultant is expected to start January 6, 2025 and the contract length is 2 years.**

**Project Description**

The BC Ambulance Service provides public ambulance service in British Columbia under the authority of BC Emergency Health Services. As Canada's first provincially-operated ambulance service, the BC Ambulance Service (BCAS) provides emergency pre-hospital treatment and transportation by ambulance (Air and Ground) to the public and visitors to BC. Serving an area of almost one million square kilometers, BCEHS is the largest provider of emergency health care in Canada and one of the largest in North America. Close to 5,000 BCEHS employees support patient care, including paramedics, Clinical Hub specialists, emergency medical call-takers and dispatchers, front-line staff, administrators and managers.

Through 3 ground dispatch centres, 1 air-dispatch centre, and paramedic services, expert patient care is delivered from the moment a 9-1-1 call for medical help is received, to treatment at the scene and transport to hospital.

In this 24 by 7 Province-wide 911 medical emergency communication centre, business continuity objectives are expected to be always available no matter what disruptive circumstances may occur whether natural disasters, facility, technical or human related.

BCEHS is seeking a Consultant with expert level knowledge in emergency dispatch communications to assist in the design of a new, post-disaster, Kamloops Dispatch Operations Centre (KDOC) as the current site is undersized and in critical facility condition. The successful proponent will work with BCEHS and PHSA in the development of a service plan (SP) and functional program (FP) for KDOC which will identify space requirements based on BCEHS operations and future service needs. The space should be capable of accommodating dispatch workstations, supervisor workstations, multipurpose rooms, locker/change rooms, administrative areas, training space and other spaces identified during stakeholder engagement. Site requirements (e.g. parking requirements, landscaping, sustainability standards, etc.) will be determined and documented in the SP/FP. The document is intended to inform best practices for planning, construction and operation of the dispatch operations centre. This work will include the development of a business continuity strategy, specific to ensuring effective redundancies of the dispatch system, and incorporating these into the design of the new KDOC facility. Lastly, they will assess the current business continuity plans in KDOC and lead in the appropriate way forward to align with business continuity best practices and strategies.

The space requirements outlined in the functional program will be used by BCEHS and PHSA to determine an appropriate location and high-level cost estimate for relocation of the KDOC facility.

The Project will be broken out into the 3 Phases that will undergo a review process before moving to the next Phase:
**Phase 1**
- conduct a current state assessment of KDOC and relative business continuity risks and form a recommended strategy for development of a KDOC replacement facility;
**Phase 2** (based on the accepted recommendation/options from Phase 1)
- development of a clinical service plan and functional program for a new Kamloops Dispatch Operations Centre that includes KDOC’s function within a dispatch business continuity strategy;
**Phase 3**
- conduct a post-project assessment including KDOC’s function(s) within a Business Continuity process.

**Service Required**

**The Project Management & Implementation Consultant(s) responsibilities include, but are not limited to**:

- Development of a service plan and functional program for a new KDOC as defined in the project description
- In collaboration with BCEHS and PHSA, develop a detailed work plan complete with milestone dates for completion of the SP/FP.
- Facilitation of user group meetings with key BCEHS staff including but not limited to the Senior Provincial Executive Director, Strategy and Transformation, Director, Emergency Dispatch Operations, Executive Director, Facilities and Planning, Senior Director, IMITs, Senior Manager, Strategic Planning & Projects, and Director of Organizational Resilience, who will provide the needs and requirements for the proposed dispatch operations centre. The proposal should outline the number of virtual meetings required to complete the scope of work and should include for one site visit.
- Attendance of bi-weekly half hour meetings with the Project lead to discuss scope and resolve any issues.
- Provision of documentation and minutes for each meeting including attendees, agenda, discussion and decisions.
- Provide drafts of the SP/FP to th