Operations Specialist

- Who Are We?


- Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

- Job Category
Claim

- Target Openings
1


- What Is the Opportunity?


- Under close supervision this position is responsible for working in a team environment providing front line administrative and general office assistance on a daily basis to both internal customers and third-party vendors supporting proper claim handling practices, including financial transactions, collecting, inputting, reviewing and updating critical claim information and other administrative duties and projects as assigned. This job does not manage others.

What Will You Do?
- Enter data, type and copy forms and documents including claim diaries and notes.
- Request police reports.
- Print documents from the Claim Platform electronic File Cabinet.
- Review payments for proper billing and coding.
- Maintain paper and/or electronic documents in claim file folders or electronic file cabinet, ensure accuracy and tidiness.
- Prepare, generate and review monthly, quarterly, annual, and ad hoc reports, documents and presentations using the most effective technology.
- May be required to update basic data discrepancies identified in reports.
- Prepare monthly and quarterly financial reports.
- Claim payments including process cancelled checks, voided checks and recoveries, input outside manual checks, report inside manual cheques, and document activity on systems note screens, as required. Ensure timeliness and accuracy of all check processing.
- Recommend alternative workflows to create efficiencies.
- Photocopy, scan and upload documents to the virtual file cabinet.
- Perform other duties as assigned.
- University/College degree and/or equivalent work experience.
- Strong time management skills and ability to prioritize daily assignments.
- Strong attention to detail.
- Basic knowledge in Microsoft Office (Excel, Word, Outlook, Teams and PowerPoint).
- Comfortable with newer and emerging technology and tools.

What is a Must Have?
- High school diploma or GED.
- Basic knowledge of Microsoft Word/Excel.

What Is in It for You?
- Health Insurance: Employees and their eligible family members - including spouses, partners, and children - are eligible for coverage from the first day of employment.
- Retirement: Travelers provides a core contribution of 3% of your total eligible earnings to your Deferred Profit Sharing Plan (“DPSP”). Travelers also matches your savings plan contribution dollar-for-dollar up to 5% of base pay.
- Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off (“PTO”) annually, plus the opportunity to purchase additional days to allow for up to a total of 36 PTO days per year. You will also receive twelve paid company Holidays.
- Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services and other resources to support your daily life needs. Through Life Balance, you’re eligible for free counseling sessions with a licensed therapist.
- Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
- Hybrid Work Arrangement: Employees in this position can split their time between working from home and a Travelers office.

- Equal Employment Opportunity Statement
Travelers is an equal opportunity employer. We are committed to providing accommodation to persons with disabilities. If you require accommodation during the recruitment or interview process we will work with you to accommodate your needs.

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