Front Desk Receptionist

14 hours ago

Etobicoke, Canada FPDS HUMBERTOWN SUB INC Full time

Job Title: Front Desk Receptionist

**Pay**: $25-30 per hour dependent on experience

**Introduction**:
Join our dynamic team at Humbertown Orthodontics as a Front Desk Receptionist. We are seeking a friendly, organized, and customer-focused individual to manage our front desk operations. As the first point of contact for our patients, you will play a crucial role in **providing excellent customer service and ensuring smooth daily operations.**

**Responsibilities**:

- Answer phones and assist with scheduling appointments and resolve inquiries.
- Greet patients and visitors with a warm and welcoming demeanor.
- Assist new patients with completing forms and explain what documentation is needed.
- Ensure patient information is accurate including billing and insurance information.
- Maintain, manage, and update patient records in compliance with privacy and security regulations.
- Assist patients with submission of predeterminations to their insurance companies.
- Safeguard patient privacy and confidentiality.
- Processing payment for completed procedures.
- Ensure the reception area and waiting room are tidy and presentable.
- Other duties as assigned.

**Requirements**:

- Proven experience as a receptionist or in a customer service role, preferably in a medical or dental setting.
- Excellent interpersonal and communication skills, both verbal and written.
- Strong organizational skills and attention to detail.
- Proficiency in using computers and electronic medical records (EMR) systems.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Knowledge of dental/orthodontic terminology and insurance procedures is an advantage.
- High school diploma: additional qualifications in healthcare administration are a plus.

**Benefits**:

- Health insurance
- Dental insurance
- Paid Time Off
- Uniform allowance

**Schedule**:

- Day shift
- Monday to Friday
- No weekends

**Work location**:

- In-person

Equal Opportunity Employer: This is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

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