Book Publishing
4 days ago
**Book Sales and Customer Service**
The Sales and Customer Service **works as part of a team to deliver the service and communication required to provide the customer with the best experience possible and to stimulate customer growth and retention**. This requires an enthusiastic individual who can attend to customer service issues and provide appropriate solutions, have a strong command of our customer service policies, and be well trained in the knowledge of the books we publish.
**RESPONSIBILITIES/ACCOUNTABILITIES**
- Responsible for learning new accounting and sales SMART system
- Under the leadership of the Director, maintain, update and monitor all CS needs.
- Create tools, assessments and evaluation checklists to assess inventory
- Monitor and proactively address any concerns or issues
- Assist Director in establishing new benchmarks and metrics
- Act as a reference point for CS queries on issues related to system and Reps, providing training and troubleshooting potential issues.
- Monitor EDI orders and submissions
- Support month end procedures by checking that all paperwork is entered correctly
- Identify areas to improve efficiencies, reduce repeat calls and provide feedback to help minimize escalations
- Be able to travel to our US office and perhaps to Europe
- Be interested in a long term evolving career with our publishing firm
**Experience**:
- Customer Service: 2 years + (preferred)
Pay: $20.00-$25.00 per hour
Expected hours: 40 per week
Schedule:
- Monday to Friday
**Experience**:
- Customer service: 2 years (preferred)
**Location**:
- Edmonton, AB T6E 5B1 (preferred)
Willingness to travel:
- 25% (preferred)
Work Location: In person
Expected start date: 2025-07-07
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