Life Enrichment Manager

2 weeks ago


Niagara Falls, Canada Willoughby Manor Retirement Residence Full time

**_“How do you bring kindness to others every day?”_**

**Life Enrichment Manager / Culinary Services Manager**

Join us in our journey of kindness where compassion is our language, and kindness is our legacy. We are committed to nurturing a culture of kindness that flourishes within our team. Our valued team members are the heart of our mission, and their well-being directly impacts the lives of those in our care.

**Position Summary**

The **Life Enrichment Manager / Culinary Services Manager** reports to the General Manager and is responsible for leading both recreational programming and culinary services within the community. This dual-role position requires an innovative and organized professional to implement engaging programs that enhance the lives of our residents while overseeing the dietary operation to ensure high-quality meal services.

**Responsibilities**

**Life Enrichment Responsibilities**:

- Develop, implement, and evaluate recreational programs to meet the physical, psychosocial, spiritual, and intellectual needs of residents.
- Provide opportunities for residents to participate in program planning.
- Assess individual resident needs and create personalized care plans.
- Fully utilize the Welbi platform to create and manage activity calendars.
- Ensure all resident recreation profiles are up to date in Welbi.
- Oversee and facilitate the execution of all scheduled activities, with assistance from staff and volunteers.
- Coordinate community services for residents, including Pastoral Care.
- Facilitate Residents’ Council, recreation, and monthly town hall meetings.
- Manage the departmental budget.
- Supervise team members and volunteers.
- Promote a culture of emotional well-being and person-centered care.

**Culinary Services Responsibilities**:

- Deliver food services that comply with legislation and meet the dietary needs of residents.
- Manage schedules and oversee the work of kitchen and dietary staff.
- Conduct resident interviews to assess dietary needs, restrictions, and preferences.
- Develop and implement a five-week menu that aligns with the Canada Food Guide.
- Prepare and monitor the food services budget.
- Order food supplies from preferred vendors within budget guidelines.
- Ensure meal times are engaging social experiences.
- Maintain high standards of food safety and sanitation.
- Supervise food preparation, ensuring recipes are tested and followed.
- Collaborate with other departments to address residents’ requests.
- Oversee human resource functions related to culinary staff.

**Qualifications**
- A community college diploma or university degree in a related recreation program preferred OR a degree in psychology, sociology, or gerontology with a certificate in recreation/activation.
- Certificates in management, gerontology, and volunteer management are assets.
- Previous experience working with seniors in a leadership role, preferably in a retirement or long-term care setting.
- Previous employment in a health care/hospitality setting is an asset.
- Culinary Management diploma, Food Service Supervision/Nutrition Management program graduate, or Food & Beverage Management certification preferred.
- Experience working with elderly populations and knowledge of therapeutic diets and nutrition standards.
- Familiarity with legislation related to recreation, health and safety, and food service regulations.
- Demonstrated leadership, organizational, and communication skills.
- Valid driver’s license and access to a vehicle.
- Strong computer skills, including Microsoft Office and digital platforms such as Welbi.
- Understanding of HACCP, WHMIS, and Public Health Inspections.
- Must have a clear vulnerable sector screen (within the last 6 months), TB test results (within the last 6 months), and three supervisory references.

**What We Offer**
- Competitive wages
- Employee perks
- Support for personal and professional growth
- Employee benefits
- Employee and Family Assistance Program
- Matching RRSP contribution

We appreciate all applicants' interest; only those selected for further consideration will be contacted.

**Education**: Preferred
- College or better in Recreation/Leisure Studies
- Bachelors or better in Psychology
- Bachelors or better in Sociology
- Post Graduate or better in Gerontology

**Licenses & Certifications**: Preferred
- Ontario Driver's License
- Management Certificate
- Cert. in Recrea/Geront
- Volunteer Management Cert

**Skills**: Preferred
- Written Communication
- Verbal Communication
- Familiar with Local Community Services/Clubs
- Computer Skills
- Creativity and High Motivation
- Demonstrate Empathy for the Needs of Seniors
- Experience in a Healthcare Setting
- Ability to Have Meaningful Interactions
- Leadership Skills
- Managerial Experience in a RH or LTC Home
- Understand the Occupational Health/Safety Act
- Organizational Skills
- Positive Mindset
- Knowledge of the Retirement Homes Act



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