Hospitality Supervisor
4 days ago
**JOB FUNCTIONS**:
- Responsible for day-to-day operational efficiency of the different areas: Suites & Catering
- Leads by example and demonstrates passion for guest experience by supporting floor operations
- Develops, fosters and leads positive relationships with customers, partners, stakeholders and employees
- Oversees and ensures guest satisfaction and operational excellence; handling concerns in a timely manner
- Coach and motivate staff during games and events, training and development of staff
- Work quickly and independently to resolve operational issues when necessary, ensuring proper follow up with Managers and Director.
- Control inventory within assigned area to ensure the smooth operation of the unit
- Participate in all fields of administrative work including but not limited to: opening/closing duties, cleaning checklists, tracking sales and service statistics nightly, performance reviews, and maintenance logs
- Monitor and manage product quality, works with the Culinary team to ensure product consistency
- Adhere to all Spectra service standards and policies including Health & Safety
- Work in compliance with the provisions of the Occupational Health & Safety Act
- Perform related duties and special projects as assigned by the manager
**REQUIREMENTS**:
- 2-3 years’ experience as a supervisor
- Solid understanding and practical knowledge of hospitality business principles and service etiquette
- Effective team management experience
- A proactive approach toward day-to-day activities and shifting demands
- Comprehensive knowledge of food and wine and competent with POS
- An aptitude for identifying and assessing details, perform well under pressure and manage multiple priorities simultaneously.
- Exceptional interpersonal, and communication skills
- Work in compliance with the provisions of the Occupational Health & Safety Act, Food Safety and AGCO
- An ongoing awareness and responsiveness to client satisfaction
Available to work evenings, weekends and holidays as required
**Job Type**: Part-time
Part-time hours: 15-20 per week
**Salary**: $16.55-$20.00 per hour
Schedule:
- Holidays
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- Oshawa, ON L1H 1J8: reliably commute or plan to relocate before starting work (preferred)
**Experience**:
- supervisor: 2 years (preferred)
Work Location: In person
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