Front Desk Supervisor

53 North Collection is looking for an exciting & enthusiastic addition to help lead our guest services team for two independent, boutique properties in Edmonton

The Front Desk Supervisor will be responsible for supervising and managing the front office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. This role will have responsibility for the Metterra and Varscona Hotels on Whyte Avenue.

**ESSENTIAL JOB FUNCTIONS**:

- Interview, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
- Implement company and franchise programs and manage the operations of the Front Office (Front Desk, PBX, Bell Stand, Transportation, Valet) to ensure compliance with LSOPs and SOPs and to ensure an optimal level of quality service and hospitality are provided to the hotel customers.
- Prepare forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
- Resolve customer complaints, anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.
- Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.
- Monitor and maintain the Front Office systems and equipment to ensure their optimum performance.
- Perform any other job related duties as assigned.

**MINIMUM QUALIFICATIONS**:

- High School Diploma or G.E.D.
- Minimum 2 years' previous supervisory experience in Front Office operations required.
- Strong communications skills are essential
- Thorough knowledge of Microsoft Word, Excel, and Outlook
- Previous experience with Opera Property Management System an asset
- Knowledge of a hotel structure and how all departments interact.
- Ability to handle cash and credit transactions.
- Must possess thorough knowledge of all guest services department operations, and individual job requirements.
- Computer literacy and financial management a must.
- Ability to resolve guest, supervisor and employee conflicts.
- Must have excellent organizational, interpersonal and administrative skills
- Must be completely familiar with the role during hotel emergencies, including fire alarms, medical emergencies, the use of Incident Reports and Logbooks.
- Fluent in English (written and oral).
- Must be able to work varied shift work, including weekends and holidays.

**ADDITIONAL QUALIFICATIONS**:

- Security clearance required upon offer of employment.
- Self-starting personality with an even disposition.
- Maintain a professional appearance and manner at all times.
- _Highly organized, results oriented and ability to work in a multi-functional team environment._
- _Must be completely familiar with the role during hotel emergencies, including fire alarms, medical emergencies, the use of Incident Reports and Logbooks._
- _Provincial legislation requires employees to work safely and cooperate with their employer by following the health and safety rules for the job._

53 North Collection and Crescent Hotels & Resorts offer competitive wages, work/life balance, advancement opportunities & a comprehensive group benefits package.

**OUR DIFFERENCES ARE WHAT MAKE US GREAT**

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve.

That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

**Behaviors**: Required
- Enthusiastic: Shows intense and eager enjoyment and interest
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Team Player: Works well as a member of a group
- Dedicated: Devoted to a task or purpose with loyalty or integrity