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Guest Experience Representative 1
2 weeks ago
**Department** VPFO UofA Botanic Garden
**Hourly rate** $18.12 per hr
**Hours per week** up to 35
**Grade** 2
**Posted date** February 12, 2025
**Closing date** March 12, 2025
**Position Type** Operating Funded
**Description**:
**_T_**_his competition will be used to fill multiple positions._**
Please note that these positions are UP TO 35 hours with none guaranteed.
The position is a part of the Non-Academic Staff Association (NASA).
The position has a term length that MAY BE UP TO 12 months.
**Location -**This role is in person at the University of Alberta Botanic Garden.
**Working at the University of Alberta**
- The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all FirstPeoples of Canada, whose presence continues to enrich our vibrant community._
The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.
Your work will have a meaningful influence on a fascinating cross-section of people — from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.
**Working for the University of Alberta Botanic Garden (UABG)**
With passionate, purposive, and resourceful as its foundational values, the University of Alberta Botanic Garden (UABG) is on a mission to connect people with nature, the earth, and the essence of life. The UABG is a stunning 240-acre award-winning visitor attraction located 15 minutes southwest of Edmonton, with cultivated gardens and plant collections, indoor showhouses, and extensive natural areas. Highlights of the UABG, which was established in 1959, include the world-renowned and award-winning Aga Khan Garden, the Kurimoto Japanese Garden, showhouses (tropical, temperate, and arid); collections (alpine, herb, rose, peony, lilac, lily, and primula), Indigenous Peoples Garden, trial beds, and much more. We are passionate about connecting people with the earth so they cherish the essence of life. The UABG’s guiding philosophy is encompassed as:
Purpose: Connecting plants and people, which is our passion
Best At: Creating an environment that nurtures well-being
Economic Engine: Cultivating long-term relationships
**Position Summary**
Reporting to the Guest Experience Leads (Education, Guest Services, or Hospitality Operations) the Guest Experience Representative 1s (GER1s) are primary guest-facing team members at the UABG. They deliver exceptional guest experiences and ensure that guests and clients have memorable experiences at the UABG. Each unit has a core area of responsibility, with GER1s based in one unit and cross-trained, as required, to provide support for a variety of UABG activities:
- _ Education: _This unit oversees and coordinates active and future educational programming such as field trips and workshops. This role leads a team dedicated to connecting people to plants and the environment via targeted programming, thereby creating long-term relationships with programming participants based on integrating into an environment that nurtures well-being.
- _ Guest Services: _This unit is responsible for ensuring exceptional Front-of-House client and guest care, with staff and volunteers engaging with visitors to deliver exceptional and memorable client and guest experiences from their initial point-of-contact at the Welcome Centre to beyond.
- _ Hospitality Operations: _This unit oversees and coordinates the execution of bookings, placing a strong emphasis on hospitality delivery. Collaborating closely with various departments, this role involves optimizing facility usage, anticipating guest needs, and resolving any challenges that may arise during their stay.
It is important to note that a roster of available GER1s is maintained with the roster drawn upon only as required. No minimum work hours are guaranteed and _examples of work assignments_ include:
- _ Education: _Running field trips, providing tours, and supporting educational programming.
- _ Guest Services: _Manning the Welcome Centre, greeting and directing guests at the main entrance, ensuring that directional signage is up for daily activities, or providing tours.
- _ Hospitality Operations: _Maintaining an on-site presence at a client-booked activity, transporting a bridal party to that memorable entrance point, or assisting with a rapid venue setup changeover between activities.
Please be advised that the Garden is open Thursdays to Mondays for the 2025 season, and staff will be required to work on weekends.
- Blackouts: May 17 to 31, August 25 to September 1
- Greyout: May 1 to October 31
- Sunday April 6, 2025
- Monday April 7, 2025
- Sunday A
