Store Manager

**Mountain Warehouse is an exciting outdoor retailer Fantastic Opportunity with a growing organization.**

**Location: Intercity Centre**

**Position Title** : Store Manager

**Functions** : Sales and Customer Service, responsible for staff whilst on duty

**Reports to** : District Manager

**Overall Job Responsibilities** : The Store Manager is responsible for; maximizing the selling opportunities and daily sales results to ensure profitability of the store, day to day operations and leadership of the team, ensuring company policy and procedures are adhered to and overall staff training and development.
- Job Responsibility including but not limited to: _

**Customer Service**:
To provide exceptional customer service through both direct and indirect selling techniques, according to Mountain Warehouse standards and expectations. To understand and accomplish the Non-negotiables in; operations, service, sales with a commitment to the 7 steps of selling, for the demands of the business on the selling floor, fitting room, cash point and stockroom replenishment.

**Staff Development**:

- Training and development of the staff, building individual skill sets and product knowledge to build competency in the team’s ability to carry out daily tasks, operations and enhance the customer experience.
- Organize and delegate daily tasks to all staff, prioritize responsibilities and keep a regular follow up and overview of tasks to completion.
- Lead and maintain recruitment of high quality team members, onboarding, training and succession planning of the team.
- Ensure compliancy of company policy and procedures of staff uniform, overall motivation, and disciplinary action when required.

**Commerciality**:

- Maintain a full overview of the store to maximize selling opportunities through combined operational, commercial and visual focus to achieve stores highest profitability levels.
- Set up of promotions, displays, windows and signage as per company directives and standards, ensuring team is up to date on all active and current promotions.
- Maintain visual standards as per the company expectations, upkeep on overall product presentation and replenishment.

**Job Knowledge and Operations**:

- Management of staff in all matters regarding; cash handling, till systems, customer transactions and till procedures.
- Authorize exchanges and refunds, authorize staff purchases, all till procedures, opening till procedure and set up, end of day transaction and cash balancing.
- Completion of daily paperwork, delivery confirmation, and shortage reports.
- Scheduling as needed in accordance to budgets, sales targets and other resources to maximize the stores profitability, and consistently having the next 4 weeks rotation displayed in advance on staff notice board.
- Managers must schedule accordingly around promotions, special events and holidays to ensure proper staffing levels are available to accommodate customer’s needs.
- Responsible for ongoing training sessions and continuous development of the staff/team to maximize product knowledge and help encourage staff to expand their knowledge base.
- Managers actively work with garments on a daily basis, including shipment processing, stocking, replenishment, displays, merchandising all to the Mountain Warehouse visual guidelines to maximize selling opportunities, monitoring for stock management and inventory control.
- Operate cash point and handle all required transactions, address and handle all customer questions or concerns, ensuring transaction accuracy and issuing receipts.
- Shipment delivery _: _ stock control and unpacking of merchandise, hang, size cube and price all merchandise where necessary ready for visual placement on the selling floor within a 24 hour time period.
- Maintaining key visual standards on the sales floor and stockroom including, stock levels, cleanliness and general housekeeping throughout the day.
- Fully responsible for overall store function and operations.

**Cost Control**:

- Responsible for overall sales, budgets, cost control, comparison sales to last year, analyze sales to target and review future sales trends to maximize and keep the stores profitability.
- Control of wage costs, kept within budgets and company guidelines ensuring no overspends occur.
- Record keeping of daily sales, IPC and ATV
- Stores banking/cash control, ensuring staff follow proper procedures in sales, banking and transaction procedures.

**Efficiency**
- To ensure daily checks on price changes, reductions, transfers and daily cash register routines.
- Keeping a steady and fast pace, to ensure customer are welcomed and needs are met, completion of stock, replenishment and sales floor visual standards.

**Sales**
- Ensuring the team is aware of daily sales targets and how to maximize sales.
- Willingness to offer additional goods and services in order to ensure customer is fully aware of the range of products and to increase both sale value and store/individual