Field Service Coordinator

5 days ago

Oakville, Canada Interserv Safety Solutions Inc Full time

**Company Description**

Inteserv is a locally owned and operated business located in the GTA, we are a one-stop-shop solutions provider & partner for fixed gas detection systems. Our services range form system calibrations, design, installation and commissioning.

**Role Description**

We are looking for a highly organized self starter who can work independently and in a team to support our service operations. This role is the link between clients, technicians, and the office, ensuring service calls are handled smoothly from start to finish. Success in this position comes from accuracy, responsiveness, and the ability to keep multiple moving parts under control while delivering excellent customer service.

**Responsibilities**:

- Professionally answer phones within specified response time targets, and accurately document customer requests for service in service management system.
- Prioritize and dispatch work orders to field service personnel in order to complete scheduled and unscheduled demand service work to meet service quality and responsiveness targets.
- Interface with customers and other departments as necessary to ensure successful completion of service and resolution of service issues identified throughout the service delivery process.
- Follow up with customers and technicians when additional information is required, including documentation of service work performed.
- Log field service activities to company field service software
- Estimate, Prepare and deliver Small Quotations
- Act in a professional manner
- Timely processing of completed work orders.
- Adhere to all company policies and procedures.
- Perform all job functions in a safe and healthful manner, abiding by and in accordance with all applicable Health, Safety and Environmental company policies and government legislation/regulations.
- Adhere to the Company’s Quality System operating procedures.
- Perform other duties as assigned by Management.

**Qualifications**
- 1-2 years relevant experience in a related environment. HVAC/Plumbing/Electrical/Fire Protection & Building Automation industry knowledge would be an asset.
- Proficient in the use of Microsoft Dynamics 365 Field Service would be an asset.
- Proven ability to communicate effectively with a diverse group of internal and external individuals
- Proven systematic and organized approach to multi-tasking
- Demonstrates ability to work independently to complete assigned tasks with minimum supervision.
- Working knowledge of the English language both written and oral.
- Demonstrated ability to meet deadlines and prioritize a heavy workload.
- Professional, friendly, exceptional interpersonal skills.
- Provides service to both internal and external customers

Pay: $50,000.00-$60,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
- Wellness program
- Work from home

**Experience**:

- Customer service: 1 year (preferred)

Work Location: Hybrid remote in Oakville, ON

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