Product Operations Specialist

**What's Bench? Check us out in** Medium, Betakit, Financial Post, our Instagram, and our Life at Bench Blog. - We acknowledge that Bench headquarters is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh _(Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations._ Businesses need to understand their financial performance, but for many smaller ones, this means a trade-off between managing their books and running their businesses. Our mission is to help every business owner thrive, by providing financial insight and peace of mind in one seamless platform_._ From creatives to chiropractors, Bench helps thousands of small business owners and entrepreneurs master their financial lives. Because understanding your finances should be three things: simple, effortless, and affordable. We're growing fast, and we're looking for exceptional people to join us on this incredible journey. Check out our culture guide to learn more about what it's like to work at Bench and read more about our business here **What does joining the Product team look like?** The "Core Business" team at Bench is responsible for building software that empowers us to serve our small business clients with more efficiency, effectiveness, and accuracy while raising our super-high customer satisfaction scores. While you will be responsible for the rollout and adoption of new software products, you will also have a firm grasp of the Bench service offering as a whole. The Product Operations Specialist will lead product feedback collection, launches, and assist in developing a roadmap of the core business product + service features at Bench. This is a highly visible role with a lot of autonomy and a great opportunity to launch products with pent-up demand. **What you'll be getting up to**: - Work closely with the Engineering and Product Management teams to bring new features to Bench clients and frontline Benchmates - Work closely with stakeholders across Bench to align cross functional teams on common goals/outcomes - Develop product rollout plans and timelines, and ensure these timelines are met - Develop and deliver training materials to effectively prepare all stakeholders for product launches - Facilitate software testing across engineering and frontline teams - Develop and maintain feedback collection processes, transform feedback into meaningful problems to solve, and prioritize them against the roadmap - Coordinate the creation and maintenance of tracking metrics and/or mechanisms - Collaborate with frontline teams to update product documentation **To be successful in this role, you'll need to have**: - A minimum of 2 years experience working in a technology organization supporting project or product management activities.. - A demonstrable drive to grow. Fostering growth is what we do here, in ourselves and in our reports. Our mission is big, and we all need to grow significantly to achieve it. - An activated curiosity and openness to being an equitable and inclusive leader. Our commitment to anti-racism and anti-discrimination as a company excites you. - A resonance with our mission and principles. **Excellent communication and stakeholder management skills, a keen perceptiveness to your audience, and the ability to authentically generate buy-in across multiple teams.** - Has experience managing projects amongst cross-functional teams and aligning various stakeholders/perspectives on a common goal. - This is required because this person will have to work closely with all frontline teams at Bench to drive successful launches and adoption rates of newly developed products. They will have to earn the trust of varying stakeholders and come to conversations ready to propose and/or take a stand regarding the best solutions for the largest % of affected individuals. **Organization and time management skills** **Adaptability and multitasking skills in fast paced environments** - This is required because new information is consistently uncovered throughout a project lifecycle necessitating rollout plans and stakeholders expectations must be realigned accordingly. **Demonstrated ability to think systematically** **Bias for action and delivering results**: **It could be an even better fit if you**: - **A demonstrated track record of successful product launches.** - **Adeptness at discussing solutions to complex problems with engineers.**- While a high degree of technical knowledge is not necessarily required for this position, being able to effectively communicate and relate to the product engineering team assigned to each product build is a big value-add and efficiency gain. **What you'll get**: - At Bench we share information freely and openly whenever possible. The salary range for this role is $64,640 to $80,800 per year, depending on experience. - In addition, we offer an extended benefits package that inc