Customer Operations Specialist

2 weeks ago

Ottawa, Canada March Networks Full time

**Purpose**:
Reporting to the Manager, Customer Operations, the Customer Operations Specialist will assist with the achievement of corporate goals and objectives by acting in a support role for all customer related issues within the Customer Operations Department. The Customer Operations Specialist interfaces internally with all levels and departments in the organization to ensure that customers' orders are entered in a timely manner and customers' needs are handled in a seamless and professional manner.

**Duties**:

- Resolves problems with a high level of customer service, focusing on customer satisfaction and resulting in a higher level of confidence in the company and our products.
- Liaises with the Sales, Finance, Product Management, Legal and Operations departments to ensure smooth order flow, delivery of product and successful resolution of customer needs (on time delivery and product shortage mitigation).
- Generates all transactions related to order management in SAP as related to overall processes for hardware, software and services product lines.
- Provides pro-forma invoices and certifications for international shipments as required
- Provides shipment confirmations and tracking information to customers as required.
- Functions independently and makes decisions with regards to daily activities and special projects with direction from Department Manager

**Education**:

- College diploma or equivalent combination of education and experience
- At least 2 years' experience as a customer service rep or inside sales rep in a high tech environment
- Demonstrated experience in dealing with customers
- SAP experience in Order Management (SD) is required
- Salesforce (Sales Cloud) experience would be an asset
- Professional demeanour and excellent customer service focus

**Qualifications and Experience**:

- Strong knowledge of MS Office (Word, Excel, PowerPoint)
- Excellent interpersonal, organizational, influencing, and communications skills for customer and inter-company interactions
- Ability to manage customer expectations
- Proactive mindset, with a high desire to resolve issues
- Ability to work
- Independently and as part of a team
- Well under pressure and meet deadlines
- In a fast-paced, dynamic environment, ability to prioritize and multitask
- Attention to detail, investigative, committed to quality
- Ability to maintain composure in stressful situations
- March Networks is an equal opportunity employer and supports a diverse workforce._
To Apply:

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