Customer Service Representative

2 weeks ago

Simcoe, Canada Culligan Water of Canada Full time

Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations.

**We want you to join our team at our SIMCOE location as a Customer Service Representative Working our Tuesday to Saturday shift; 9a-5p. Saturdays 9a-3p.**

The Customer Service Rep is responsible for providing support to our customers, sales, delivery, and service teams.

**What we offer**:

- Paid time off
- Benefits and RRSP-matching program after 3 months of continuous employment
- Intensive CSR training and ongoing support
- Uniform allowance and new hire startup package

**Responsibilities**:

- Assist customers in person and on the phone in a professional manner
- Set up deliveries and book service calls
- Process new contracts, create customer accounts, and schedule installation, as required
- Distribute service work orders and route tickets, close work orders, and bill out once completed
- Promote and up-sell products and services to new and current customers
- Book walk-in and phone sales leads with Sales Team
- Make accounts receivable collections and related calls, forward outstanding invoices as requested
- Handle money, run cash register and POS machine, balance cash, prepare bank deposit, payment transactions, reconcile and balance receipts, payment batches, cash, cheques, petty cash, etc
- Other related duties as required

**What we're looking for**:

- Outgoing, friendly, and helpful
- Excellent interpersonal and phone communication skills
- Ability to multitask in a fast-paced environment
- Previous customer service experience
- Intermediate computer skills including the ability to work on multiple computer systems and experience learning and using complex programs

Schedule:

- Day shift

**Experience**:

- Customer support: 1 year (required)

Work Location: In person

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