Store Manager

The Store Manager is accountable to develop store specific action plans and direct all activities within the store ensuring that customer service standards and performance targets are achieved and priorities are aligned with overall store and region strategy. The Manager will also manage budgets, labor costs, inventory control, product presentation and merchandising. The Manager will coach, motivate and develop their team to foster customer loyalty, fulfil customer needs and actively contribute to an environment of employee and customer engagement. "More than just a retail. Come make a difference" The Northern/NorthMart stores currently have exciting opportunities for full-time, permanent employment in retail stores across the North. This is an excellent opportunity to join a team where your experience and work ethic are appreciated and rewarded. With Northern/NorthMart, you’re encouraged to learn and grow on the job and to explore the beauty and the culture of the communities in which we live and work. Are you a couple? Friends, siblings or just two colleagues that get along really well? We are looking for enthusiastic and highly motivated retail professionals who welcome the opportunities for career advancement that we have to offer. If you are customer service leaders with a passion for being part of a hardworking retail team **Northern/NorthMart offers rewarding experiences and unique opportunities for growth.** - Competitive salaries - Comprehensive benefits package - Allowances for both food and accommodation - Paid training **Your Responsibilities** **Develop detailed action plans for the store that achieve planned profitability, sales and controllable expense targets.** - Develop plan to achieve financial goals and communicates these goals to the store team. - Ensure appropriate merchandise is ordered, tailored to the specific market needs, to maximize local sales opportunities. - Control labour and overhead costs. - Monitor all cash, receivables and store controls. - Ensure appropriate inventory levels to maximize sales, inventory turns and return on investment. - Ensure loss prevention and shrink are well controlled. **Ensure solid execution of in-store selling activities, financial services, marketing programs, and Northern Way standards in support of corporate programs and initiatives.** - Ensure merchandise is presented according to standards to achieve maximum sales and profits. - Opportunistically drive sales through promotional offerings. - Ensure merchandise is priced in accordance with guidelines - Consistent execution of standards and disciplines. **Develop a community relations plan for the store that ensures the development and maintenance of long term business relationships with customers, community stakeholders and political leaders.** - Determines appropriate sponsorship and donations for local events and activities. - Monitors the level of customer service and satisfaction within the store and takes action as required to address issues - Leads and controls the goals and standards for the store **Develop expert, in depth knowledge related to store operations, competition within the local and surrounding areas, and economic factors impacting the community.** - Advance the store’s competitive position within the trading area **Skills and Qualifications** We’re looking for professional, organized workers who have a healthy sense of adventure and a strong knowledge and experience base. - A minimum of two years of experience in a high-volume grocery/retail environment - Strong customer service skills. - Record of bottom line and sales results in previous roles. - Ability to interpret a variety of instructions both verbally and orally. - Computer knowledge of Excel and Outlook. - Strong knowledge of grocery operating principles. - Exceptional analytical, problem solving and decision making skills with a high attention to detail - Proven organizational, planning and prioritizing skills - Excellent written and verbal communication, interpersonal skills and superior customer service skills - Must have the ability and desire to develop an in-depth understanding of Northern/NorthMart customers - Demonstrates a personal and enthusiastic commitment to Northern/NorthMart's vision, mission, values and strategies - Highly motivated and adventurous with an appreciation for small town life in a culturally diverse setting considered an asset **Working Conditions** - Work in extreme conditions - Lift 50+ pounds - Work extended hours - Will be required to stand for long periods occasionally. - Use full hand mechanics - Handle or feel and reach with hands and arms - Work in remote areas Our Promise to Indigenous Peoples The North West Company ("NWC" or "North West") recognizes its longstanding relationship with Indigenous Peoples and its role as the largest provider of goods and services to Indigenous communities in northern Canada. North West’s predecessor entities were fur trading and provis